Scheduler/CNA

Employment Type: Full time Shift: Day Shift Description: Scheduler/CNA Location: Norristown, PA Status: Full time Shift: Monday - Friday, 8 to 430, and weekends as needed Incentive 1st Day Benefits Position Purpose: This position is responsible for coordinating and scheduling external appointments for all participants at the PACE Organization (PO). The scheduler will prepare schedules according to the participant needs and the participant's care plan designed by the interdisciplinary team. Works closely with the transportation department, participants, caregivers, and center staff. This position is also responsible to complete home visits verify CNAs are following the care plan. Other duties will include providing training for new CNA’s and conducting supervisory home visits. May be required to work as a C.NA should the need arise. Position Details: Role includes both home care and facility work. What you will do: Coordinates and schedules appointments for home care assignments for participants. Works closely with the transportation department, participants, caregivers, and center staff regarding participant schedule. Maintains complete and accurate participant schedules, including the amount, frequency, and duration of service that has been identified in the plan of care. Notifies appropriate manager when requests for scheduling changes are received that require a physician's order. Records all scheduling changes, updates, and deletions on the schedule daily. Develop schedules for and conducts training for new CNA’s, which will include home visits. Conduct home visits to oversee service delivery and monitor participant satisfaction and ensure CNA’s are following care plan. May cover CNA shifts as needed for home care and/or facility assignments. Minimum Qualifications: High School Diploma or equivalent required. Associate degree preferred. Minimum of one (1) year scheduling experience required. Medical or patient scheduling strongly preferred. CNA certification required. 3 years of CNA experience required. One (1) year of customer service experience serving as the first point of contact via email/phone/in person strongly preferred. Minimum of one (1) year of documented experience working with a frail or elderly population or training onsite upon hiring. Proficiency with Microsoft Office (MS Word, Excel, Power Point, etc.), experience with electronic mail and calendaring system. Superior written/verbal communication skills. Valid DL, insurance and use of personal vehicle required. Excellent organizational, problem solving and customer service skills as well as ability to adapt to change and attention to detail. Position Highlights and Benefits: Comprehensive benefit including 1st Day medical coverage, dental, vision, paid time off, 403B and educational assistance. Access to daily pay and employee referral incentives. Supportive environment with a patient-centered focus. Opportunities for professional development. Ministry/Facility Information Mercy LIFE Norristown, part of Trinity Health PACE, provides high-quality care to seniors in the communities we serve. Our interdisciplinary team offers comprehensive services, allowing seniors to remain independent at home. We are guided by core values of reverence, commitment, safety, justice, stewardship, and integrity. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.