What are the responsibilities and job description for the Clinical Operations Specialist (Seasonal- February Start Date) position at Mia Aesthetics - Baltimore?
Description
At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it.
Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.
Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.
Be a part of a team transforming lives and supporting dreams every day!
Requirements
Seasonal opportunity starting February 2025 through approximately June 2025.
- On-the-job training
- Competitive pay
- Company paid holiday
- Team camaraderie and spirit
The Clinical Operations Specialist - Seasonal will perform multi-faceted job responsibilities that are narrow and wide in scope to include administrative, finance, and clinical pre-operative duties.
Duties & Responsibilities:
- Maintains a professional appearance and attitude at all times as a representative of Mia Aesthetics when interfacing with all patients and vendors
- Performs clerical and administrative roles when needed according to the demands of the business
- Promotes a progressive attitude for continued improvement of patient care and customer service
- Tracks inventory for surgical and clinical accessories/supplies for designated department
- Maintains confidentiality at all times and safeguards patients medical records/HIPAA
- Champions a safe, secure, and healthy work environment by complying with OSHA/ legal regulations
Pre-Operative:
- Charges and collects all payments for all surgeries, surgical accessories, and Mia merchandise
- Generates daily invoices while processing financial transactions to balance end of day
- Confirms surgical patient appointments and sends out schedules to their respective teams daily
- Takes pre-operative photos and process electronic prescriptions for doctors
- Ability to create patient charts, record keeping, and filing in a timely manner
- In charge of preliminary physical test such as vitals needed the day before all surgeries
- Verifies patient labs, intake information, and consents prior to and the day of surgery
Day of Surgery:
- Prepares each patient for surgery by having them undress, collecting urine samples for POC testing and verifying all post-surgical instructions
- Performs POC testing (.e.g., drug testing, HCG testing, nicotine testing)
- Chaperones providers during immediate consultations
- Scribes operative reports for Surgeons at the end of every surgical case
- Ensures invoices, sumo calendar, and charts have matching patient information day of surgery
- Confirms all surgical procedures with patient as well as medical history and demographic information
- Educates patient by transmitting physician’s orders and answering questions in regard to surgery
- Performs other duties as assigned
Required Skills/Abilities:
- Excellent verbal and written communication skills
- Outstanding customer service skills
- Ability to work with a high sense of urgency and ability to prioritize work
- Excellent organizational skills and attention to detail
- Ability to work rotating shifts
- Strong computer literacy skills
Education and Experience:
- GED or High School Diploma
- Active Registered or Certified Medical Assistant preferred
- Plastic Surgery knowledge preferred
- Minimum 1-2 years of customer service experience
- Experience working in an operating room preferred
- Bilingual in English and Spanish preferred
- HIPAA & OSHA Compliance Certification preferred
- Maintains and holds an active Basic Life Support (BLS) Certification
Physical Requirements:
- Prolonged periods of standing, bending, and reaching low or overhead
- Prolonged periods of sitting at a desk working on a computer
