What are the responsibilities and job description for the Bilingual Customer Service Representative - AT&T position at Miami Business Firm - Now Hiring?
The Bilingual Customer Service Representative will report to the Key Account Manager. The primary responsibility is to support our customers with orders in both English and Spanish as needed. The role involves all aspects of customer service, sales management, and coordination with other departments. As the Bilingual Customer Service Representative, we are seeking a dynamic early career professional in search of an access point to a management career in the sales, marketing, and / or consulting industries.
This Entry Level position will work with a group of seasoned sales and marketing professionals. Qualifying customer leads created by the clients we represent and finalizing sales with our direct marketing tactics. The ideal candidate is competitive, energetic, passionate, and aggressive in their pursuit of excellence. Successful employees will be considered for advancement to higher-level management positions within the organization. Golden View Solutions offers a fast-paced work environment, competitive compensation, and the opportunity to work in one of the hottest start-ups in the Miami area.
Essential Job Duties of the Bilingual Customer Service Representative :
- Handles in-person customer inquiries with the highest degree of empathy and professionalism
- Provides resolution to customers before escalation
- Provides customer information and narratives to the appropriate department for processing