Parking Event Day IT Representative (Part-time)

Parking Event Day IT Representative (Part-Time)

Department: Parking

Direct Supervisor: Parking Management

Status: Part-time / Hourly

Summary:

The Miami Dolphins and Hard Rock Stadium are looking for a Parking Representative to assist with event day IT support for scanners during Miami Dolphins games, University of Miami Games, Miami Open, Formula 1 Crypto.com Miami Grand Prix, concerts, soccer and other world class events.

Location:

This is a part-time/hourly position based on site at Hard Rock Stadium in Miami Gardens, FL. This position pays $17 per hour.

Responsibilities:

• Be proactive and friendly in greeting and assisting staff with various inquiries at all points of contact.
• Exhibit a professional appearance at all times.
• Maintain a working knowledge of Parking operations and Hard Rock Stadium policies and procedures to effectively assist with general questions.
• Strong verbal and interpersonal skills with ability to communicate effectively with employees.
• Check functionality of handheld devices before distribution.
• Distribute all necessary materials to staff prior to reporting to their post and accurately document distributed handheld devices.
• Identify and resolve basic technical issues with handheld devices.
• Regularly check the status of handheld devices and report any potential device issues to management.
• Provide assistance with scanning parking passes (if necessary).
• Collect all distributed materials, connect scanners, and complete inventory of equipment post-shift.
• This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Dolphins and Hard Rock Stadium.
  
  
  

Qualifications:

• Availability to work a minimum of 80% of ALL Hard Rock Stadium events, which includes Miami Dolphins and University of Miami home games, Miami Open, the Formula 1 Crypto.com Miami Grand Prix, concerts, soccer matches, and more. This will include weeknights, weekends, and holidays.
• Customer service experience (entry level or supervisory) preferred but not required.
• Must have a positive attitude and ability to deliver world-class service with a smile and outstanding communication skills.
• Requires attention to detail and the ability to adapt to changing and difficult situations.
• Must have the ability to anticipate needs, assess situations and act accordingly.
• Prior IT experience (entry level or
• MUST be fluent in English, Spanish beneficial.