Community Outreach Specialist, FL PACE Centers

Brief Description

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.

Our careers are challenging, meaningful and rewarding. Join us now to do purposeful work in supporting our community’s seniors and their families.

Job Title: Community Outreach Specialist

Job Summary

The primary purpose of this position is to develop a growing base of referral sources that drive monthly budgeted enrollment goals through increased PACE referrals.

Essential Job Functions

• Implements the organization’s outreach strategy in order to achieve sales and enrollment goals through effective Business Development efforts
• Attends networking meetings on a regular basis to meet or exceed established referral goals
• Serves as a central point for all business development for assigned market
• Builds new strategic relationships while intentionally nurturing existing relationships that provide referrals
• Adjusts strategy based on ROI of time spent vs. referrals gained
• Develops and maintains a strong market understanding while identifying opportunities and potential relationships
• Maintains a working knowledge of the local market trends and competitors to assist in development of business development strategies and action plans
• Creates and implements an effective outreach program including both professional referral development and community relations efforts
• Acts as lead external sales representative by scheduling and conducting outside sales appointments, networking, and referral source event planning
• Develops relationships with key community influencers
• 75% of all hours worked should be spent in the field in planned or drop-in visits with professional referral sources or attending professional referral source events, with the remaining 25% spent at the PACE center scheduling visits and doing follow ups
• Effectively uses CRM to track communications, cultivate relationships over time and collect data that drives strategy
• Performs community outreach activities including presentations, exhibits and one on one contact with community groups, as needed
• Participates in all department, Florida PACE Center Management Team, and in-service meetings.
• Other duties as assigned by leadership, as needed
• Frequent travel within the service area, up to 75%
  
  

Education

Job Requirements

• Bachelor's degree or equivalent combination of education and experience (Healthcare-related area, Communications or Marketing preferred)
  
  

Experience

• 5 to 7 years of experience required; Healthcare, Admissions, Marketing, Sales, Customer Service, or related field preferred
  
  

Licenses/Certifications

• Valid Florida driver's license and auto insurance for use of personal vehicle to perform job duties
• Medical Terminology Certification preferred
  
  

Abilities Required

• Must possess critical thinking and organizational skills
• Must have strong communication and interpersonal skills
• Must be able to work effectively in a team environment
• Must be able to work autonomously and reach goals based on budgets
• Must have computer skills, Microsoft Word experience required. Experience using a CRM preferred
• Knowledge of the Florida Medicaid System preferred
• Multilingual in English, Spanish and/or Creole preferred
  
  

Functional Demands

Environment Work Conditions

• Normal working condition with adequate lighting and ventilation
  
  

Infectious Material Exposure

• N/A
  
  

Organizational Expectations

• Ensures that resident’s/patient’s rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and security of patients’ medical information
• Identifies and utilizes appropriate channels of communication
• Able to speak, read and write English
• Able to think and act calmly to meet unusual occurrences of the job
• Adheres to the organization’s Mission, Vision and Values
• Participates in departmental activities, meetings and in-services and follows established guidelines
• Maintains a safe working environment
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you’ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.