Pharmacy Customer Service, FL PACE Centers

Brief Description

Miami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. We operate Florida PACE (Program of All-Inclusive Care for the Elderly) Centers, the largest PACE program in Florida, which serves as health plan, healthcare provider, and social center designed for older adults with complex medical needs. We have four adult day health centers that serve participants in Miami-Dade and Broward counties.

Our careers are challenging, meaningful and rewarding. Join us now to do purposeful work in supporting our community’s seniors and their families.

Job Title: Pharmacy Customer Service Representative

Job Summary

Under the general supervision of the clinic manager RN and medical director of Florida PACE Centers, facilitates the provision of pharmacy services to any participants enrolled in the program.

Essential Job Functions

• Primary point of contact for the vendor pharmacy and PACE participants regarding pharmacy requests, issues, or concerns
• Coordinates patient status (enrollments, disenrollment’s, hospitalizations etc..) with vendor pharmacy
• Documents any interactions with vendor pharmacy and participants
• Accurately documents any medication incidents and subsequent resolutions
• Communicates with medical staff when orders, refills, or changes in medication orders needed by pharmacy
• Facilitates obtaining medications from specialty pharmacies as required (ACS etc.)
• Assists in maintaining inventory levels and checking expiration dates for medication stocked in the PACE clinic
• Assists in stocking the vendor pharmacy automated dispensing machines and communicating any needs or issues to vendor pharmacy
• Communication the vendor pharmacy delivery drivers/couriers
• Participates in interdisciplinary team meetings, committees, and work groups as applicable
  
  

Job Requirements

Education

• High School Diploma or equivalent
  
  

Experience

• 1 year of recent experience as a Certified Medication Technician or Pharmacy Technician preferred
• 1 year of experience working with the Elderly population preferred
  
  

Licenses/Certifications

• Current Medication Technician Certification or Pharmacy Technician Certification preferred
• Valid Florida Driver’s License and Auto Insurance
  
  

Abilities Required

• Bilingual English/Spanish, knowledge of Creole a plus
• Ability to get along with others in an interdisciplinary team environment
  
  

Functional Demands

Environment Work Conditions

• Normal working condition with adequate lighting and ventilation
  
  

Physical Requirements

• Ability to assist transferring patients and ambulation which may involve lifting, pushing, and pulling of patients from 50-150 pounds
  
  

Infectious Material Exposure

• N/A
  
  

Organizational Expectations

• Ensures that resident’s/patient’s rights are adhered to
• Demonstrates professionalism and accountability
• Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees, and other facility guests
• Demonstrates excellent communication skills
• Ensures confidentiality and security of patients’ medical information
• Identifies and utilizes appropriate channels of communication
• Able to speak, read and write English
• Able to think and act calmly to meet unusual occurrences of the job
• Adheres to the organization’s Mission, Vision, and Values
• Participates in departmental activities, meetings and in-services and follows established guidelines
• Maintains a safe working environment
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We believe in the power of empathy, the value of relationships and the importance of a life well-lived. Come see why Miami Jewish Health is unlike anywhere you’ve ever worked before. We offer competitive compensation, medical/dental/vision coverage and a 403(b)-retirement savings plan for eligible full and part-time positions, free on-campus parking, an onsite fitness center and more.

Miami Jewish Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.