What are the responsibilities and job description for the Concessions Team Member position at Miami Roller Rink?
12-$15 / hr
A concessions or café worker typically plays a front-line role in providing food and beverage services to customers.
Job Summary :
A Concessions / Café Worker is responsible for providing excellent customer service while preparing and serving food and beverages to patrons in a fast-paced and often high-volume environment. They are expected to maintain a clean, organized, and efficient concessions or café area while ensuring customer satisfaction.
Responsibilities :
Customer Service :
Greet customers warmly and assist them with menu choices and ordering.
Provide attentive and friendly customer service throughout their visit.
Handle inquiries, complaints, and special requests professionally and promptly.
Food Preparation :
Prepare and assemble food and beverage items according to established recipes and standards.
Ensure food safety and hygiene practices are followed during preparation and service.
Maintain product freshness and quality by monitoring expiration dates.
Order Processing :
Accurately take customer orders, process payments, and issue receipts.
Operate cash registers or point-of-sale systems efficiently.
Handle cash and make change accurately, or process electronic payments.
Concession Stand / Café Maintenance :
Keep the concessions or café area clean, organized, and well-stocked at all times.
Perform routine cleaning tasks, including wiping counters, tables, and equipment.
Restock supplies and ensure proper storage of food, beverages, and condiments.
Food Presentation :
Plate or package food items attractively and in accordance with established presentation standards.
Ensure that beverages are properly prepared, dispensed, and served.
Garnish and decorate dishes as required
Compliance and Safety :
Follow all health and safety regulations, including food safety and sanitation guidelines.
Maintain a safe and clean workspace, including the proper disposal of waste and cleaning of equipment.
Adhere to any age-restricted sales policies, such as alcohol or tobacco sales (if applicable).
Upkeep of Equipment :
Operate kitchen equipment, such as grills, ovens, popcorn machines, or coffee makers, safely and efficiently.
Report any malfunctioning equipment to the supervisor for repair or maintenance.
Team Collaboration :
Work cooperatively with other team members, including kitchen staff and cashiers.
Assist in cross-training and provide support during peak business hours or special events.
Qualifications :
Previous experience in food service, hospitality, or a similar customer-facing role is beneficial but not always required.
Basic knowledge of food safety and hygiene practices.
Strong customer service and communication skills.
Ability to work in a fast-paced environment and handle busy periods.
Attention to detail and the ability to multitask effectively.
Physical stamina to stand for extended periods and lift moderate weights.
Flexibility to work evenings, weekends, and holidays, as concessions or cafés often operate during these times.
Concessions / Café Workers are essential to creating a positive and enjoyable experience for customers by providing high-quality food and beverage options and exceptional customer service in various entertainment and leisure settings.
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