What are the responsibilities and job description for the PATIENT CARE COORDINATOR - CANCER SUPPORTIVE CARE CLINICS position at Miami Valley Hospital South?
Position: Patient Care Coordinator
Department: Cancer Supportive Care Clinics
Shift: Full Time Days 8:00 AM to 4:30 PM / 80 Hours per Pay
Facility: Miami Valley Hospital South
The Infusion Center Patient Care Coordinator (PCC) is responsible for tasks that are integral to complex, interdisciplinary patient care coordination and is a multi-skilled individual able to perform administrative and clinical duties under the supervision of the Registered Nurse and delegated in accordance with the Ohio Board of Nursing. The PCC is the initial point of contact for all patients and visitors to the department. This individual is responsible for administrative duties that may include coordinating all incoming calls, collecting a variety of patient data, entering patient information and charges into the hospital system, scheduling appointments, completion of registration by collecting and entering all pertinent financial and demographic information into the ADT system, verifying insurance benefit information, generation of the ABN, reviewing orders for compliancy, completion of MSP, obtaining financial and treatment consents, scheduling ordered medical tests and procedures, obtaining a pre-certification when applicable, preparation of patient hybrid charts, and providing clerical support while maintaining compliance with regulatory requirements. Clinical duties may include assisting patients to and from the department, obtaining and recording vital signs, assisting with patient care, identification of abnormal findings based on established standards and guidelines and reporting those findings to the Registered Nurse, and stocking/ordering of supplies.
The Infusion Center PCC must demonstrate customer focus with patience, composure, and compassion. Must be able to deal with ambiguity by effectively coping with change; possess strong time management skills, interpersonal savvy, while supporting peer relationships. Demonstrates expert functional/technical skills while providing financial assessment and evaluation of each patient entering the hospital. The Patient Care Coordinator is required to maintain excellent customer service standards at all times in order to effectively communicate with physicians.
Education: You'll need a high school diploma or GED.
Training: Before you start, you'll need to get a BLS CPR certificate. They can teach you how to do CPR at your orientation too, so you don't need to do it beforehand.
Experience: No previous job experience is required, but you should have one of the following:
- Finished STNA, CNA, or Patient Care Technician/Assistant training
- Helped care for patients in the past 5 years (like taking their temperature, bathing them, or helping them use the restroom)
- Currently in nursing school and finished one clinical rotation
Other Skills:
- You can handle doing many things at once, even when people interrupt you, and still be nice.
- You know how to use a computer a little.
- You're good at organizing things.
- You can talk and listen well to others.
- Bonus points: You've worked in a hospital before.
