What are the responsibilities and job description for the Restaurant Manager position at Miami?
Job Ad- Le Jardinier / L’Atelier de Joël Robuchon Miami
We are seeking an enthusiastic and capable Restaurant Manager to join our exceptional team of service leaders!
Bastion Collection has conceptualized, opened and currently operates 10 restaurants across New York, Miami and Houston with a team of culinary experts and operations leaders dedicated to the highest of standards. Our efforts and commitment for food and service excellence have been awarded with a total of 10 Michelin stars in the 2024 Michelin guide New York.
The Restaurant Manager assists the General Manager in organizing the activities of the restaurant to maintain the highest company standards of food & beverage quality and service. This individual will focus most of their time on the dining room operations to overview the service staff and ensure that the guests receive the best quality of service per company standards. Working under the General Manager and Assistant General Manager, this role oversees and coordinates the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest services and satisfaction, food quality, cleanliness and sanitation. The Front of House Manager serves as a liaison between the culinary staff and dining room staff during service periods.
Responsibilities :
- Responsible for designing an experience and environment to create lasting guest relationships.
- Graciously greet guests upon their arrival. Act as their main contact throughout the guests’ experience and offer a fond farewell upon departure.
- Work to ensure continuous development in quality of guest experience, service, operational efficiency, employee retention and satisfaction.
- As part of the management team work collaboratively to achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
- Communicate daily with the culinary team, providing current information on flow of service, large parties, and special guests.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with the restaurant’s accounting policies and procedures.
- Fill in where needed to ensure guest experience is never compromised as a result of operational challenges.
- Know, follow and implement all policies and procedures regarding personnel, and administer prompt, fair and consistent corrective action for all violations of company policies, rules, standards and procedures under supervision of General Manager
- Interact with guest frequently to ensure satisfaction of their dining experience, and to build relationships to develop return clientele.
- Resolve guest complaints and report to General Manager and Executive Chef. Log all guest data appropriately.
- Prepare and deliver daily pre-service meeting.
Qualifications :
Bastion Hospitality LLC –is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Bastion Hospitality, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Employees must maintain the confidentiality of all company and customer information and must not discuss such matters outside of Bastion Hospitality, LLC. Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image of Bastion Hospitality, LLC.
