Manager, Server & Storage Technology

POSITION SUMMARY: Excellent opportunity for a highly skilled and motivated “working-manager” to lead a dynamic team of seven engineers responsible for a multi cloud infrastructure. This role requires a technical, hands-on leader with expertise in Windows, Linux, M365, Azure, AWS, and IBM z/OS environments, who is dedicated to delivering high-quality solutions that align with customer needs and organizational goals. The expectation for this position is 35% of time spent performing manager and strategic responsibilities and 65% working side by side with the team to troubleshoot and resolve issues, actively participate in executing tasks and contributing technical work towards projects.

KEY POSITION REQUIREMENTS:

• Team Leadership: Lead, mentor, and develop a team of senior engineers, fostering a culture of collaboration, innovation, knowledge sharing, continuous learning, and process improvement
• Infrastructure Management: Lead the planning, deployment, and maintenance of server and storage systems across Windows, Linux, Azure, and AWS environments. (Must have demonstrated hands-on fluency in these technologies)
• Strategic Planning: Develop and execute long-term strategies for server and storage infrastructure that align with the organization’s business objectives and future technology trends
• Budget Management: Prepare and manage budgets for server and storage operations, ensuring cost-effective solutions and adherence to financial targets
• Problem Resolution: Actively participate and provide guidance in troubleshooting and resolving complex technical issues, providing hands-on support. Monitor, delegate, and resolve incident and request tickets as needed
• Project Management: Oversee complex projects while also serving as a technical resource within project teams
• Collaboration: Collaborate with IT teams to ensure seamless integration of systems and alignment with organizational IT strategies
  
  

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

Education: BS/MS in Computer Science (CS), Information Technology (IT), or related field

Experience:

• Proven principal or senior level technical experience (10 years) in IT infrastructure with a focus on Windows and Linux servers, enterprise storage, and Azure and AWS cloud environments. Experience with IBM z/OS is highly desirable
• Strong leadership skills with experience managing and developing engineering teams
• Strong demonstration of ability to set goals for each team member, direct and prioritize the workload of the team
• Extensive system integration skills and knowledge, specifically in server virtualization (Nutanix & VMware), storage architecture, Cloud infrastructure (AWS & Azure), web and database applications, and related software/hardware
  
  

ADDITIONAL DESIRED QUALIFICATIONS:

• Relevant certifications (e.g., ITIL, Nutanix, VMWare, Microsoft, Azure, AWS) are a plus
• Knowledge of network technologies, enterprise and cloud security best practices and monitoring, software development methodologies including Agile, and project management principles
• M365 administration experience including management of Entra Connect, Entra ID, Exchange, SharePoint, OneDrive, Teams, Teams Phone system, security and compliance, Intune, Office deployment, and SSO integrations
• Experience with managing, updating and patching Windows Server and Red Hat Enterprise Linux operating systems
• Experience with managing, updating and patching Windows 10 and Windows 11 operating systems and associated devices
• Experience with managing Apple iPhones and Android devices
• Strong knowledge of Active directory, DNS, global and local policy management. Domain administrator experience is a plus
• Experience with automation and scripting (PowerShell, Ansible, Python, etc.)
• Experience managing enterprise and cloud backup solutions to ensure data protection and retentions are compliant with business, legal, and audit requirements
• Excellent understanding of budgeting and financial management principles
• Must have a passion for Disaster Recovery to plan, execute, and improve each DR exercise for on premise and cloud environments
• Excellent dependability and reliability, customer service orientation, planning, organizational and communication skills
• Strong desire to grow professionally &assume additional responsibilities
  
  

GENERAL DUTIES AND RESPONSIBILITIES:

Provide leadership and direction for the Server and Storage technology Team.

• Establish and prioritize goals and objectives. Participate in the management of each team member’s assignments and ensure on-time, on-budget delivery of tasks and projects
• Evaluate the performance of team members, provide timely feedback, and identify opportunities for growth and development. Conduct performance appraisals and make recommendations for salary adjustments
• Lead regular team meetings and provide effective communication of policy and management directives. Foster a team culture of collaboration and encourage new ideas
• Work collaboratively with the PMO (Project Management Office), other IT managers, and technical team members to achieve desired results that support company goals. Work with organizational leaders to identify infrastructure-related initiatives and needs and design and implement solutions
• Ensure the team provides regular status reports and documented project updates. Produce bi-weekly detailed status reports to the Director of Infrastructure
• Assist in the preparation and adherence of the annual financial capital and operating budgets
• Collaborate with vendors and service providers to ensure optimal support and product lifecycle management, discover and evaluate new technology, renew maintenance and subscriptions, and plan and install new hardware or software solutions
• Ensure all processes, procedures, and infrastructure changes are documented for compliance and future reference
  
  

Provide technical leadership and strategic planning

• Provide technical leadership and mentorship to team members
• Serve as the highest-level escalation point for complex server and storage issues
• Consistently strive to learn new technologies, complete technical training, and acquire certifications
• Lead the team to ensure proper resolution of security incidents and infrastructure issues, ensuring appropriate security technologies and controls are in place. Ensure that critical and high vulnerabilities are remediated, and all server and storage infrastructure are running current, supported versions and are up to date with all patches
• Implement and enhance consistent system monitoring and alerting to maintain the highest levels of data reliability, data protection, and system availability
• Perform analysis of server and storage infrastructure needs. Contribute to strategy, architecture design, integration, and installation. Evaluate Virtual & Physical infrastructure hardware and software requirements and capabilities and make recommendations
• Work closely with other IT teams (networking, security, cloud, applications) to align infrastructure initiatives
• Implement automation and scripting (PowerShell, Ansible, etc.) to enhance system efficiency
• Enhance established backup, replication, and recovery strategies to improve Disaster Recovery capabilities and processes
  
  

TIME ALLOCATION:

65 % - Hands-on technical; 15 % - Strategic Planning; 20 % - Leadership & Mentoring

Most importantly, successful candidates will be aligned with MIB’s Core Values in behaviors, actions, and results:

• Think Like a Client
• Act Like an Owner
• Make a Difference
  
  

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