Food & Beverage Supervisor (Overnight)

Job Summary: 

We are looking for an experienced F&B Supervisor to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority.  It is the MICCO way.

Miccosukee Casino and Resort is in growth mode with several new and exciting projects in both the short and long term – starting with a new Poker Room. These projects will enhance the total customer offering and experience, integrate technology with service for a superior delivery, and most importantly, create unique and aspirational opportunities for our guests and our team members. Our ambitious growth plans, however, can only be realized by aligning talented people with the same passion for service, and the same commitment to delivering a truly memorable experience as all of our current team members.  If this sounds like you, and you also enjoy equitable compensation, terrific benefits, growth opportunities within the organization, and a whole lot of FUN at work, then we look forward to meeting you. 

Qualifications

• High school diploma and 3 years of beverage supervision or management, or equivalent combination of both. 
• Certification as a mixologist from a reputable bartending school is a plus
• Proficient in the English language, bilingual is a plus
• Effective communication required. 
• Intermediate math skills required.
• Be courteous and show genuine care for all co-workers and guest(s)
• Ability to work well in a team environment
• Must be able to handle a multitude of tasks in an intense, ever-changing environment. 
• Maintain a professional appearance and manner at all times.
• Excellent guest service skills, as well as excellent communication skills.
• Good interpersonal skills -Outgoing personality.
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
• Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, and withstand prolonged standing, stretching, bending and kneeling without restriction
• Must be able to work different shifts, which may include holidays and weekends
• Be able to work indoors and be exposed to various environmental contaminants including smoke
• Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
• Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
• Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods

Responsibilities

The primary responsibility of the F&B Supervisor is overseeing the day-to-day operations of the beverage operations. The Beverage Manager will be expected to provide effective strategic direction to ensure operational efficiency, highest standards of service and maximize profitability pertaining to the service of all beverages within all Food & Beverage venues within the operation.

• Lead and manage F&B team to ensure mentoring meets Miccosukee Service Expectations
• Oversees the day to day activities of all beverage services. 
• Responsible for planning and scheduling employees in accordance with F&B departmental needs.
• Supervises F&B employees in accordance with facility policy and procedures
• Trains and coaches’ F&B employees
• Responsible for shift scheduling including: work station assignments/rotations, employee training, employee breaks to ensure there is coverage based on forecasts.
• Makes adjustments as necessary during shift to assure completion of work assignments.
• Operates within Standard Operating Procedures (SOPs) and Job Safety Analysis (JSAs).
• Computes reports on operations.
• Organizes and supervises maintenance tasks related to all events scheduled during the year ensuring the completion of the work in time.
• Monitors purchases and transfers of alcoholic beverages.
• Assists in preparing and monitoring the beverage budget and reviewing monthly variance report and expenditures; implements programs and processes to increase revenue and optimize profits.
• Maintains liquor controls and policies and procedures regarding alcohol sales and service levels.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in outlets, the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list, designated glassware and garnishes for drinks, all bar menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
• Must possess the ability to develop, present, and promote seasonal spirits/beer/wine offerings, venue specific beverage menu offerings – while being up-to-date with all industry trends and mixology. 
• Coordinates and ensures accurate monthly inventory, transfers, monitor/minimize waste, proficient beverage pars and weekly beverage orders.
• Ensures proper sanitation, preventative maintenance, and vendor support of all alcoholic/non-alcoholic beverage equipment, floor stations, bars, keg coolers and/or storage areas. 
• Manages all activities of the beverage function for the organization. 
• Adhere to the Miccosukee Service Expectations and ensure team compliance
• Monitor compliance with all aspects of Miccosukee Casino & Resort internal controls
• Train, coach, counsel, evaluate and administer discipline to F&B team
• Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below Miccosukee Service Expectations
• Interview prospective team members and measure against Miccosukee Service Expectations
• Make recommendations for the employment of candidates who will perform at or above Miccosukee Service Expectations
• Maintain complete knowledge of and comply with all departmental policies and procedures
• Evaluate operating procedures, recommend changes, and implement approved changes
• Maintain confidentiality of pertinent casino data
• Maintain clear and open communication with guests, managers and team members
• Consistent and regular attendance is an essential function of this job
• Performs other related duties as assigned

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position.  While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.

The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.
 
While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.