M Sphere Supervisor

Job Summary: 

We are looking for an experienced M Sphere Supervisor to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority.  It is the MICCO way.

Miccosukee Casino and Resort is in growth mode with several new and exciting projects in both the short and long term – starting with a new Poker Room. These projects will enhance the total customer offering and experience, integrate technology with service for a superior delivery, and most importantly, create unique and aspirational opportunities for our guests and our team members. Our ambitious growth plans, however, can only be realized by aligning talented people with the same passion for service, and the same commitment to delivering a truly memorable experience as all of our current team members.  If this sounds like you, and you also enjoy equitable compensation, terrific benefits, growth opportunities within the organization, and a whole lot of FUN at work, then we look forward to meeting you. 

Qualifications

• English required, bilingual preferred. 
• Must have 2 years of Casino/Gaming experience.
• Ability to obtain and maintain a Tribal Gaming License.
• Must be a proven self-starter, flexible, versatile, and responsible.
• Must be able to work all schedules, all days, and all shifts. Complete flexibility is required.
• Prior customer service, computer skills, strong communication and problem-solving skills are a must.
• Ability to multi-task and make quick decisions in a stressful environment.
• High School Diploma or GED/equivalent required, College Degree preferred.
• Must be able to communicate effectively with guests, team members and management in English, specific to position duties and responsibilities. 
• Math skills and ability to understand play worth and value.

• Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
• Be able to work indoors and be exposed to various environmental contaminants including smoke
• Ability to lift or carry a minimum of 50 pounds unassisted in the performance of specific tasks assigned.
• Must maintain specific vision abilities required by this job such as close, distance, color, peripheral vision, and depth perception.
• Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.
• Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner.
• Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
• Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
• Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.

Responsibilities

The primary responsibility of the M Sphere Supervisor is to effectively oversee the Players Club Representatives; and provide them the leadership and resources to effective complete their job responsibilities. The Supervisor will be responsible for providing leadership to the Players Club Hosts while carrying out the direction of the Players Club Manager. Duties and responsibilities may change to meet the business needs of the company.

• Adhere to the Miccosukee Service Expectations and ensure team compliance.
• Understands Player’s Club policies and procedures to ensure the integrity of the Player’s Club, complies with and trains staff of all company and departmental policies and internal controls. Ensures compliance with Title 31 requirements.
• Possesses and maintains knowledge of current gaming regulations, gaming promotions and raffle procedures.
• Ability to maintain Player Tracking System, issue voids, create notes and adjust accounts as required through proper procedures. Ensure that data entered is accurate and complete in system.
• Ensures that departmental budgets are adhered to. Recommends innovative ways to increase revenues.
• Creates and maintains a satisfactory environment for all patrons entering the enterprise. 
• Oversee all operations of the player’s club to ensure excellent customer service is exhibited and all policies, procedures, rules and regulations are followed.
• Assist PC Manager with hiring, training, scheduling, evaluating and maintaining personnel files of PC Representatives.
• Ensure all PC Hosts are consistently informed and educated on the operation of all current casino games, details of club benefits and rewards, casino events, promotions and special offers in a timely and thorough manner.
• Maintain an inventory of club supplies and reorder as necessary.
• Communicate information to PC staff as directed by the PC Manager and all critical information to the PC Manager.
• Oversee/administer the execution of drawings and promotions and ensure they are conducted in accordance with company policies, procedures, rules and regulations.
• Demonstrate exceptional guest courtesy to both internal and external customers with every interaction and ensure all problem situations with guests or team members are resolved quickly and efficiently.
• Perform all duties of PC Representatives as needed, including timely and accurate enrollment into the PC program.
• Enter customer data accurately, timely and in adherence to company rules and guidelines.
• Redeem customer points for rewards, gifts, etc. Assist guests with promotional offers as received via direct mail or other advertising. Ensure all guests are fully informed of the benefits and features of the Players Club as they sign up and as promotions/events/offers change or are updated.
• Maintain confidentiality of company, team member and guest information.
• Responsible for maintaining a clean, safe, hazard free and fair work environment.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.
 
While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.