CSSR

Job Description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and service, ensuring customer satisfaction while effectively managing inquiries and issues. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to work in a fast-paced environment. A current property and casualty insurance license will be required.

Salary: $16.00 - $18.00 per hour

Benefits

Hourly Base Salary Commission Bonus Opportunities

Paid Time Off (PTO)

Evenings Off

Career Growth Opportunities

Hands on Training

Mon-Fri Schedule

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Provide support for customers regarding policy information, billing status, and troubleshooting issues.

Work with clients to process Commercial Insurance renewals.

Conduct outbound calling to follow up on customer inquiries or feedback.

Analyze customer needs and provide appropriate solutions or escalate issues as necessary.

Maintain accurate records of customer interactions in the company database.

Collaborate with team members to improve processes and enhance the overall customer experience.

Assist in sales efforts by identifying opportunities for upselling or cross-selling products.

Requirements

Proven experience in customer service or customer support roles.

Proficient in using computer systems and software applications relevant to office operations.

Excellent verbal and written communication skills in English; bilingual abilities are a plus but not required.

Ability to analyze information quickly and accurately while maintaining attention to detail.

Strong typing skills with the ability to document interactions efficiently.

Company Description
We are a full service, multiline insurance and financial services agency that loves building lasting relationships with our clients. We value our local community and are huge proponents of shopping local and providing local services. We also hold dear the concept of volunteerism by donating time and money to local causes. The atmosphere at the agency is refreshing since it is friendly and family oriented. We look forward to hearing from you!