File Manager

Summary/Objective

Provides pre-litigation support by ensuring that new client files are opened correctly, facilitating insurance claim payments to clients, and under the supervision of attorneys, achieving settlements when appropriate and preparing files for litigation if necessary.  Must be able to research, gather, organize and synthesize information to make effective decisions under Michigan No Fault Law.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Under the direction of a Supervising Case Manager and/or supervising attorney, communicate with clients via phone, email and correspondence during the pre-suit process to address their questions and concerns and to provide and obtain updates.
2. Under the direction of a Supervising Case Manager and/or supervising attorney, communicate with insurance adjusters and healthcare providers to provide and obtain status reports to facilitate Personal Injury Protection (PIP) benefit payments.
3. Gather and review medical and billing records.
4. Under the direction of a Supervising Case Manager and/or supervising attorney, draft and send third party pre-suit settlement demands when appropriate to resolve claims pre-litigation.
5. Conduct timely follow-up on all outstanding documents/assignments and escalate when appropriate.

Competencies

1. Communication & Consultation Proficiency (Strong People Skills).
2. Cultural Awareness.
3. Relationship Management.
4. Excellent Telephone Etiquette
5. Ability to prepare accurate and error-free documents in a timely manner.
6. Ethical Practice
7. Familiarity with Michigan No Fault Law
8. Ability to manage time and multiple priorities in a changing environment