What are the responsibilities and job description for the Lead Host position at Michael Jordan's Steak House and MJ23 Sports Bar & Grill?
Description
MJ23 is a collaboration between Cornerstone Restaurant Group (CRG) and the greatest athlete of his generation, Michael Jordan. Located in the Mohegan Sun Casino in Connecticut, MJ23 is a modern sports bar featuring elevated bar food, craft beer and cocktails, and plenty of TVs to enjoy the game. While our delicious burgers and wings attract customer attention, it is CRG's Heartfelt Hospitality that creates a truly memorable experience for our guests.
Lead Host Responsibilities
The Lead Host will be responsible for overseeing and managing the overall operations of the host stand, welcoming guests, and the flow of the dining room. This is a key position in the restaurant that requires poise, maturity, organization and composure under pressure.
- Manage the front door of the restaurant including hosts, guests, reservations, and the overall flow of the restaurant through careful judgement and strategic seating.
- Provide personalized and heartfelt service to our guests.
- Answer telephone communications and take reservations.
- Train, manage, and support hosts.
- Maintain an accurate and organized waiting list as needed, and alert guests when their table is available.
- Receive payments and process transactions according to established policies and procedures.
- Complete all opening/closing paperwork, perform side-work.
- This role may process take-out orders; practice selling-up techniques.
- May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
- Ensure that wait staff stations are clean and maintained throughout shift.
- Ensure that all menus are checked and clean; inform manager if more menus are needed.
- Facilitate cleaning and/or reorganization projects as necessary.
- You may also be asked to handle guest complaints/special requests and assist with other duties as assigned.
The preceding reflects management’s definition of essential functions for the Lead Host position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.
Lead Host Benefits
- Generous Paid Vacation (earn immediately, up to 40 hours in your first year)
- Paid Sick Leave
- Premium holiday pay
- Dining Discount and Family Meal
- Medical, Dental and Vision insurances (must average 30 hrs/week)
- Voluntary Short-Term Disability, Voluntary Critical Illness, and Voluntary Critical Accident Insurances Offered
- Naturalization Exam Reimbursement
- Referral Program Bonus
- Pre-tax Commuter Benefits
Requirements
- Wednesday to Sunday Availability Required.
- At least 18 years of age.
- High school education or equivalent.
- 1-2 years of experience.
- Basic computer skills.
- Ability to deal with guests in a professional manner while maintaining a composed demeanor in high stress situations.
- Ability to lift and carry objects weighing up to 20 pounds on a regular basis.
- Frequent long periods of standing and walking are expected during the workday.
- Ability to reach for objects and stoop or bend as needed to perform job duties.
- This position may involve visual and auditory tasks, including the ability to see and hear adequately to perform job functions.
