What are the responsibilities and job description for the Account Representative position at Michael Page?
The role involves acting as the primary point of contact for customers and suppliers, ensuring clear communication and handling customer purchase orders, including verification of pricing, lead times, and contractual agreements in the ERP system. Additionally, the position requires coordinating with internal teams, supporting RFQ/RFPs, managing customer claims, and analyzing customer data to identify market trends and potential business opportunities.
Client Details
A leading global advanced materials company that specializes in manufacturing composite materials, including carbon fiber, honeycomb, and resin systems, which are used across industries such as aerospace, automotive, and industrial applications. As a client, they are focused on innovation, quality, and meeting rigorous regulatory standards, often requiring efficient and reliable supply chain management, technical expertise, and a high level of customer service to support their complex product offerings.
Description
The key responsibilities for this role include:
Customer Support & Communication: Serve as the main point of contact for customers and suppliers, providing clear, professional communication both verbally and in writing.
Purchase Order Management: Enter customer purchase orders into Hexcel's ERP system (Microsoft Dynamics AX2012), review and process any contractual agreements, and verify pricing and lead times for accuracy.
Compliance: Ensure adherence to International Trade Compliance (ITC) and legal obligations when handling customer orders.
Cross-Functional Coordination: Collaborate with various internal departments to address customer requests and ensure timely and accurate handling of customer service needs.
RFQ/RFP Support: Collect and assemble information from multiple departments to support RFQ/RFPs, and follow up with customers on material quotes and forecasts.
Claims Management: Initiate and maintain customer claims in the Hexcel claim system, ensuring follow-up and resolution.
Market & Customer Analysis: Collect and analyze data on customer needs, buying habits, and trends to help identify potential markets and understand factors affecting product demand.
Documentation & Credit Management: Provide necessary documents to new or potential customers and work with the Credit Department to establish credit terms.
Profile
A successful candidate for this role will have strong experience with Microsoft Dynamics AX2012 or similar ERP systems, excellent communication skills, and the ability to manage RFQs and RFPs effectively. They will be detail-oriented, customer-focused, and able to handle multiple tasks efficiently while ensuring compliance with ITC(International Trade Compliance) and legal obligations.
Job Offer
Immediate start date, 2 round interview process, and a hybrid work plan(3 days onsite, and 2 days remote).
Candidate must be able to work out of the clients office location in Salt Lake City, Utah.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
Salary : $27 - $33
