What are the responsibilities and job description for the Field Service Engineering Lead position at Michael Page?
My client is seeking a Field Service Engineering Lead to be assist their growing team. This professional will be responsible for servicing customers needs in installation and maintenance of my client's machines. They will also play a lead role in assisting with organising the efforts of their growing team across the US.
Client Details
My client specialises in the production of Metal Fabricator machines to be used across a variety of industries. They opened their US branch in 2015 and have seen 20% growth over the last three years as an organisation. Their diversified portfolio of exciting clients includes Rolls Royce, Mercedes, Mitsubishi, and NASA.
Description
The key responsibilities of the Field Service Engineer Lead will be:
- Lead a team of Field Service Engineers, providing technical guidance and support.
- Develop training programs and mentor team members to enhance skills and knowledge
- Perform installation, calibration, troubleshooting, and repair of CNC machines, including electrical, mechanical, hydraulic, and software systems.
- Diagnose complex technical issues and provide solutions to minimize customer downtime.
- Conduct preventive maintenance to ensure CNC equipment operates at peak performance.
- Act as the primary point of contact for escalated customer issues, ensuring timely and effective resolution.
- Provide detailed technical reports and communicate findings to customers and internal teams.
- Build and maintain strong relationships with customers, ensuring satisfaction with service quality.
If interested, please apply using the link below. Qualified applicants will be contacted within 24-48 hours of submittal.
Profile
The successful Field Service Lead will have the following:
- Previous experience in a field/travelling role for manufacturing
- Experience with PLC Controls
- Experience working on CNC Machines
- Ability to travel up to 50% Nationwide
- Strong Communication Skills
Job Offer
My client can offer the following for the Field Service Lead:
- Competitive Base Salary
- Daily allowance while travelling
- Company paid-rental car
- Company Phone
- Growth opportunity into leadership role
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
Salary : $70,000 - $90,000
