Demo

Trade Floor Support Team Lead

Michael Page
New York, NY Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/6/2025
  • Permanent Opportunity with an established financial services firm in NYC
  • Competitive salary, discretionary bonus and room for growth
  • About Our Client

    The client is an established bank in NYC.

    Job Description

    • Provide real-time technical support to traders and departments, troubleshooting and resolving issues to minimize trading disruptions, while managing support tickets to closure.
    • Lead and mentor the Infrastructure and Application Support team in New York, coordinating with IT teams and external partners for seamless support and integration.
    • Monitor system performance, ensure timely updates and patches, and manage system backups and disaster recovery plans.
    • Act as the primary point of contact between the trading floor, supporting departments, and IT, escalating issues as necessary.
    • Communicate with traders and the business to understand their needs, provide solutions, and prepare reports on system performance and support activities.
    • MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

      The Successful Applicant

    • 7 years of experience providing IT support in a trading floor environment.
    • Experience with people management.
    • Proficient in trading systems, financial applications, and Microsoft server technologies (e.g., Active Directory, Exchange, SQL).
    • Knowledgeable in Microsoft 365 / Azure, VMware virtualization, SCCM, Citrix, and data backup technologies, with an understanding of ITIL processes.
    • What's on Offer

      A permanent opportunity with an established firm in NYC. Competitive base salary and discretionary bonus as well as room for growth.

      Contact

      Hannah Nagle

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