What are the responsibilities and job description for the Insurance Customer Service Representative position at Michael Stephens - Stephenson Insurance Center?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your ability to communicate effectively and resolve issues will be crucial in ensuring customer satisfaction.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer support.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain accurate records of customer interactions and transactions using computerized systems.
- Demonstrate excellent phone etiquette while handling calls in a professional manner.
- Collaborate with team members to improve service delivery and share best practices.
- Assist with sales inquiries and provide information about products or services.
- Stay informed about company policies, procedures, and product offerings to effectively assist customers.
Experience
- Previous experience in a call center or customer support role is preferred, but not required.
- Strong communication skills in English; proficiency in additional languages is a plus.
- Familiarity with office software and the ability to navigate computerized systems efficiently.
- Demonstrated ability to analyze problems and provide effective solutions.
- A friendly demeanor with a commitment to delivering outstanding service.
- Experience in sales is advantageous but not required.
Job Types: Full-time, Part-time
Pay: $15.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Kingfisher, OK 73750 (Required)
Ability to Relocate:
- Kingfisher, OK 73750: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $30