Service Provider Specialist - Midlands

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Are you looking for a role that offers flexibility, hands-on work, and the chance to make a real impact? Are you someone who is self-motivated and enjoys working outdoors in all weather conditions?

If this sounds like you, then this is the perfect opportunity for you...

We are seeking a Service Provider Specialist to join our Service & Solutions (SES) Operations Team, covering the Midlands. You'll work closely with a small, dedicated team of Service Provider Specialists based across the country.

We are looking for someone like you, who will be responsible for overseeing compliance with our SES contracts and enhancing the operational performance of our Service Providers, ensuring they're aligned with our company vision.

As a Service Provider Specialist, you'll play a vital role in keeping goods transport on the road, enhancing road safety, and supporting environmental sustainability through maximised tyre life. This unique position allows you to directly impact the profitability and success of both Michelin and our customers while driving meaningful progress for a greener future.

Why should you join Michelin, you ask? Because at Michelin, people are paramount. If you are looking for a company that challenges and promotes you as an employee while keeping an eye on progress and sustainability, then you've come to the right place! If you want to design yourself and work flexibly - then we are the company for you.

Key Role Insights:

As a Service Provider Specialist, you play a crucial role in safeguarding the profitability of our contracts, acting as the safety net for Michelin and our valued customers. This position involves occasional weekend work, offering flexibility in exchange for valuable contributions. While working remotely may be solitary, you'll be part of a supportive team of Service Provider Specialists, sharing knowledge and guidance through regular team meetings and ongoing manager interaction.

So, what will you be doing?

Get ready for a hands-on role in tyre management that directly contributes to our People, Profit, and Planet ambitions! You'll be responsible for handling and inspecting truck tyre casings, assisting with vehicle inspections, conducting pressure audits, managing part-worn stock and tyre damage, training technicians and building strong relationships with Service Providers. We prioritise respect in all interactions, treating both customers and service providers with care and professionalism. You'll also play a key role in maximising the value of our products by ensuring tyres are regrooved, repaired, and kept on the road, supporting our sustainability and economic performance goals. Your IT skills will be essential for accurate data entry and billing.

This role is ideal for someone who enjoys working outdoors in all weather conditions. As the 'eyes on the ground,' you'll ensure Service Providers meet their commitments, requiring strong communication and conflict resolution skills. A process-driven mindset is vital for maintaining consistency across all Service Provider Specialists. In this position, you'll help us uphold our commitment to sustainability and operational efficiency. Self-motivation and effective time management are essential for success.

Essentials:

• Valid UK driving license

• Right to Work in the UK

• Basic IT skills

• Ideally, you will be located in or around Birmingham

What's in it for you?

Comprehensive benefits package:

• Health cash plan that helps you save on essential healthcare expenses such as dental and optical services

• Sick pay benefits to ensure you're covered during times of illness.

• 25 days holiday a year, in addition to bank holidays, with the number of holiday days increasing after two years of service.

• To further enhance your life-work balance, flexibility to buy or sell additional holiday days, allowing you to either spend more time with loved ones or have extra cash in your pocket.

• FREE premium tyres for your vehicle

• Enhanced maternity/paternity leave to support you during important family moments

• Employee Assistance Programme provides free, confidential advice and counselling

• In-house training centre providing various training programs and courses to help you enhance your skills and achieve your career goals.

About Michelin:

As the leading mobility company, we work with tyres, around tyres and beyond tyres to enable Motion for Life. Dedicated to enhancing our clients' mobility and sustainability, Michelin designs and distributes the most suitable tyres, services and solutions for our customers' needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries-from aerospace to biotech.

Next steps:

If you've got this far, then this is definitely the role for you. Apply now. Send us your CV and let's talk about next steps.

At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success.

Furthermore, we understand the importance of creating a supportive and inclusive interview process. Should you require any reasonable adjustments to facilitate your participation, please don't hesitate to let us know.