Michelin, the Worldwide leader in Tires, is hiring!

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Mission: The Customer Service Representative is in charge of managing the operational relationship with the Customers/partners, in accordance with the defined “level” of service and in compliance with the Commercial Sales Policy.

Responsibilities:

1. Contribute to the achievement of short-term sales forecasts

• Capture the customers short-term forecast requirements

• Ensure that the EDI message content is coherent

• Propose short-term sales forecasts, based on the analysis of customer elements

• Alert the internal partners of major variations in requirements/forecasts.

2. Ensure the management of orders and deliveries in accordance with the sales policy defined for the customer’s account

• Record the customer orders/delivery requests on the basis of the sales contract and the business unit guidelines

• Coordinate the deliveries in accordance with customer/partner requirements

• Optimize the deliveries in compliance with customer/partner requirements

• Manage the advanced stocks: (pre-orders)

• Have the quantities required to secure supply to the customer “on time” on-hand in shipping facility.

• Detect and clarify stock variance, verify that the changes to the physical stock is visible on the logical stock

• Ensure the planned deliveries are monitored in order to maintain the SDD (Schedule Delivery Date) in accordance with the commitments to the dates calculated by the Promiser Tool and complying with the delivery commitments made to the clients.

3. Manually plan the non-automated orders and address the anomalies:

• Manually plan the non-automated orders/loads issued, in accordance with the commitments made to the Customer

• Qualify the loads with customer preferred delivery dates

• Tackle exceptions outside of customer require dates, make the necessary anticipation to resolve problems, decide execution to satisfy customer needs and logistics costs(analysis of causes and feedback of problems)

• Identify the anticipated pre-booking and booking opportunities.

4. Monitor execution

• Tackle operational problems

• Advise of any delays

• Alert in the event of a delay to a planned load and tackle the delay

• Monitor the POD and the Stock Return for warehouse entries

• Update the ETA in the event of a delay

• Inform the customer

• Correct the input anomalies in the applications for which he/she is responsible for maintaining

• Report recurring problems to the “Specialist” (transporter, warehouse, products, lead-time, etc.)

5. Capture & resolve customer claims

• Handle non-invoicing alerts

• Arbitrate the basis for the re-invoicing and credit-note requests

• Reconcile customer disputes associated with claims and past due reconciliation

• Handle invoicing rejections

• Encode and guarantee the handling of all customer claims (physical, value, quality)

• Coordinate the return of products to Michelin stock

• Perform root cause analysis on disputes and corrective actions to eliminate reoccurrences.

Qualifications:

• Must currently reside in the Greenville, SC area

• BA or BS degree, preferably in business administration or equivalent experience in the customer service field

• Strong computer skills (proficiency in Microsoft Office Suite: Word, Excel, PowerPoint).

• Strong communication skills; oral and written

• Must be able to work with minimal supervision

• Must be able to work effectively within a team environment as well as an individual contributor

Motivated by our Purpose - We Care about Giving People a Better Way Forward - Michelin offers our employees a comprehensive Total Rewards package with competitive well-being, health care, life insurance and retirement benefits and perks such as:

• A competitive salary and benefits
• Collaboration with diverse and international co-workers
• Professional development opportunities
• A challenging role in a highly innovative company
• An Employee Assistance Program

(Take note that some elements of this Total Rewards package may differ from other positions offered at Michelin, as this role is opened at Camso, the Off-the-Road business line)

Moving Forward Together: Apply Today!

Michelin is an equal employment opportunity employer of minorities, women, veterans and the disabled. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com

This position is not available for immigration sponsorship.