IS TROUBLESHOOTER SPA - US3 Spartanburg

Michelin is hiring!

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Requirements:

Duties:

• Perform maintenance on IS and communication equipment and on related networks.
• Ensure safety and quality in maintenance and performance of plant data and communication equipment.
• Respect the rules of IS security and inform the users.
• Perform efficiently in diagnosing and fixing problems with the equipment.
• Perform basic setup, troubleshoot, and replace parts as needed on the equipment.
• Discover and implement solutions for reoccurring faults/problems.
• Maintain a clean and professional work area while keeping tools and parts neatly managed.
• To be involved with equipment evolutions hardware and software (modifications and implementations).
• Ensure the archiving and updating of all technical documentation and backups.

MISSION :
Deliver to users a technical assistance in system, network and office automation areas

• Resolve when possible, more complex problems in the user, system, network and office automation domains.
• Transfer the problem to the specialized teams and coordinate their process and the other problem solving
• Collect and express the IT needs of site users towards IS and providers in the support area
• On site assistance for local operations and improvements
• Contribute to the IT safety of the site

KEY EXPECTED ACHIEVEMENTS

• Users are satisfied regarding trouble processing and hardware and services delivery
• Incidents and problem that occur on the site are processed in accordance with defined procedures and in collaboration with the different stake holders
• The improvements implemented as a consequence of problem solving are capitalized and reused in future processes
• The support requests in system, network and office automation area are processed, tracked and submitted to stake holders in stipulated deadlines
• Requests for service delivery (hardware/software/right for system access) are processed or transmitted to support teams; asset management information is up to date, hardware and services implementation are in accordance with IS engagements
• Security rules are applied
• Provide support for deployment projects

Starting pay - $32.63 Rotating Shifts is required which is a 2-2-3 schedule.

Inspire Motion for Life: Apply Today!

As the leading mobility company, we work with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing our clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for our customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing our expertise to new markets, we invest in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries—from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 23,000 employees and operates 34 production facilities in the United States and Canada.

MICHELIN® tires have been ranked the #1 Tire Brand across major categories and segments by industry experts and consumers alike. For nearly three decades we’ve been recognized for our achievements in Customer Satisfaction, Performance, Durability, Technology and Innovation.

Michelin cares for the personal and professional development of its employees. We support career advancement through various options, which include: skill and career development, training, career exploration and work with cross-functional teams. We offer the possibility of a varied and fulfilling career path in an environment where unique contributions are valued.

Michelin offers 10 Business Resource Groups (BRGs) which are all-inclusive groups created and led by employees who have shared life experiences across various diversity dimensions. Each group supports business strategies and initiatives along with meeting the needs of members. The goal of each group is to help employees feel welcome and included, support employee engagement and encourage professional development. BRGs also provide cross-cultural support, career management resources and opportunities for community involvement.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at .

This position is not available for immigration sponsorship.