Laboratory Coordinator

Overview : The Metrology Operations Coordinator is responsible for managing a variety of administrative and customer service tasks to ensure efficient operations of the lab. This role involves customer correspondence, receiving and processing work orders, maintaining inventory, coordinating lab workflows, and overseeing post-calibration procedures. The Lab Operations Coordinator works closely with lab personnel, customers, and other departments to ensure smooth operations and a high level of customer satisfaction.

Key Responsibilities :

General Lab Support :

• Provide customer correspondence via phone or email regarding lab services and inquiries.
• Answer lab-related phone calls and provide general information to customers.
• Notify customers of upcoming services and due dates for calibrations.
• Assist with laboratory standards recall processes.
• Pull calibration standards from inventory as needed for service.
• Maintain certification folders for calibration standards.
• Manage lab inventory, including ordering supplies (batteries, cleaning products, packing materials, etc.).
• Update and maintain the lab calendar to ensure proper scheduling.
• Greet and assist walk-in customers with inquiries and service requests.

Receiving and Order Processing :

Work in Progress :

Post-Calibration :