Regional Service Manager

We are seeking a skilled Regional Service Manager to join our team. The Ideal candidate will perform regional managing and controlling activities that promote team building and the profitability of industrial weighing systems and precision measurement equipment. This role requires a strong mechanical aptitude.

Key Responsibilities

• Oversee multiple service technicians, set sales goals, and organize sales quotas.
• Conduct regular meetings with your team to discuss safety, assess workloads, identify priorities, review actions taken and plan future actions.
• Interact with other departments to ensure an exceptional level of Customer Service and to solve problems in an effective and timely manner.
• Marketing, promotion and follow-up activities.
• As necessary, assist in recruitment and selection for the field sales team, appraisals, performance management, training, coaching and disciplinary meetings.
• Build and maintain strong relationships with customers, generate leads, and provide support throughout the service pipeline.
• Meet ISO 9001 Quality Management System objectives and follow processes.
• Train new hires on company and team policies and procedures
• Work cross-functionally with sales managers and customer service managers to support customers and triage issues
• Maintain vehicles, test standard readiness, and inventory levels
• Efficiently schedule and dispatch the team to PM and service calls based on team capabilities
• Ensure work order scheduling according to service plan agreements and monitor any past due work orders
• Instill a safety culture through recognition, reward, and penalties
• Provide continual training and development for team members
• Spend a significant amount of time (60%) in the field working with the team and customers
• Generate service plan leads for Account Managers through the Service Incentive Plan (SIP)
• Be a positive company brand representative and exemplify the values of integrity, initiative, teamwork, quality, leadership, accountability

Education, Experience, and Qualifications:

• Minimum of 5 years in service operations management.
• Technical knowledge of heavy equipment maintenance, repair, and troubleshooting
• Strong proficiency in MS Office Suite and familiarity with industry-specific software.
• Able and willingness to travel to meet with clients and attend industry events.
• Results-driven with a strategic mindset and strong business acumen.
• Be a positive company brand representative and exemplify the values of integrity, initiative, teamwork, quality, leadership, accountability.
• Valid driver’s license in good standing
• Pass a Pre-Employment Background Screen

Benefits:

• Health, Vision, and Dental insurance
• Life insurance
• Paid time off
• Retirement plan

Compensation is based on experience.