What are the responsibilities and job description for the Service Support Coordinator position at Michelli Weighing & Measurement?
Michelli Weighing & Measurement is committed to delivering exceptional customer experiences, and we are seeking a talented and dedicated Service Support Coordinator to join our team. As a key member of the customer-facing division, this individual will be responsible for providing proactive and personalized support to clients, ensuring that their needs are met and exceeded through prompt and professional interactions.
Key Responsibilities:
- Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
- Manage and respond to customer requests, including order fulfillment, account management, and technical support.
- Collaborate with internal teams, including sales and service divisions, to provide comprehensive support and drive business growth.
- Develop and maintain knowledge of products and services, staying up-to-date on industry trends and developments to provide informed guidance and support.
- Leverage technology and data analytics to inform decision-making, optimize processes, and drive business results.
- Maintain accurate and detailed records of customer interactions, transactions, and feedback, ensuring compliance with regulatory requirements and company policies.
- Contribute to the development and implementation of customer-centric strategies, initiatives, and programs to drive business growth and loyalty.
Essential Skills:
- Demonstrated expertise in customer-facing roles, with a strong track record of delivering exceptional service experiences.
- Exceptional communication and interpersonal skills, with the ability to build rapport with diverse stakeholders, including customers, colleagues, and suppliers.
- Proven ability to work in a fast-paced environment, managing multiple priorities and deadlines while maintaining a high level of accuracy and attention to detail.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex customer issues.
- Proficiency in using technology, including CRM systems, Microsoft Office, and other relevant tools and software.
