What are the responsibilities and job description for the Specialist, Customer Accounts position at Michelman?
General Summary
Currently, we have a great opportunity available for a Customer Account Specialist to join our Customer Service team at our Cincinnati, OH headquarters. You will be responsible for providing professional and friendly customer service in a fast-paced environment and ensuring that customer orders are processed timely and accurately. This role will report to the Customer Service Manager.
Primary Responsibilities
- Collaborate effectively within a highly matrixed, global environment
- Manage customer orders through the entire order cycle from order entry to shipment, including generating shipping packets, scheduling transportation and ship confirming of domestic and international orders
- Work collaboratively with Planning, Production and Shipping departments, including freight forwarders and customer brokers, to ensure accuracy and on-time delivery of customer orders
- Work with Safety and Regulatory departments to ensure that all domestic and international shipments and associated documents are compliant with the relevant regulations for safety, transportation, customs and commerce
- As a customer advocate, manage communication with Sales and other departments to proactively respond to customer needs and maintain customer satisfaction
- Answer customer questions about our products, services and other business functions
- Proactively problem solve customer order issues, track and expedite orders, domestic and international
Critical Competencies, Knowledge, Skills, and Abilities
- Positive attitude and customer service focus
- Exceptional prioritization, organizational skills, and attention to detail
- Excellent oral and written communications
- Strong problem-solving skills
- Willingness to work in a team environment
- Able to build effective working relationships across the functional teams and with the international organization
- Knowledge of INCO terms and Haz Mat requirements
- Import/Export, shipping and logistics knowledge
- Strong working knowledge of Microsoft Word and Excel
- Flexibility to occasionally work beyond established hours
Education and Experience
- High school diploma required; college degree preferred
- Two (2) or more years of customer service/inside sales or customer facing experience required
- Two (2) or more years’ experience in international/domestic shipping and logistics – strongly preferred
- Experience with ERP systems, Oracle / JDE preferred
- SalesForce (SFDC) Experience preferred
- Bi-lingual (Spanish) preferred
Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
About Michelman
Motivated by unwavering values, and ingrained with a passion for innovation, Michelman is a global developer and manufacturer of specialized sustainable chemistry used in industrial and agricultural coatings, digital printing, consumer packaging, and advanced composites for automotive and aerospace. From helping grow food and keep it fresh, to making vehicles lighter and more fuel efficient, to shielding our homes from the elements, Michelman‘s environmentally conscious solutions protect and enhance the materials that shape our world.
Michelman is proud of the values-focused work environment that we have crafted. We pride ourselves on our values of integrity, respect, and success. With our dedication to your technical and professional growth, in addition to our rigorous onboarding experience, we guarantee that you will find yourself challenged in new ways.
No phone calls, please. Michelman does not hire individuals who use tobacco products. All candidates will receive a drug test prior to beginning employment which will include a test for tobacco products.
For more information about Michelman, please visit https://www.michelman.com/.
It is Michelman, Inc. policy to seek and employ qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, religion, national origin, age, sexual orientation or disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Michelman is an Equal Opportunity Employer Minorities/Females/Disabled/Veterans
