Commercial Loan Servicer

SUMMARY

This position will be primarily accountable and responsible for quality customer service, accurate data entry of commercial loan payments, management of existing commercial loans, efficient disbursement of property taxes, etc. Some involvement with new loan support and portfolio management will be occasionally required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Demonstrate enthusiasm for MBC core values: Teamwork, Accountability, Integrity, Innovation and Leadership.

Daily Work Responsibilities

• Provide quality customer service to credit unions and borrowers
• Process and accurately post lending related payments, advances, disbursements, and payoffs to the loan servicing system.
• Maintain accurate account balances for all serviced credit unions and borrowers.
• Respond to payoff requests and prepares payoff documentation
• Monitor NSF checks, ticklers and exception reports
• Research and respond to requests for information
• Prepare and submit ACH loan transactions (i.e. advances, settlements and borrower payments) ensuring appropriate proper credit union notification and accuracy of procedural compliance.
• Process daily deposits
• Follow-up on delinquencies less than 30 days
• Monitor adjustable-rate loans for proper rates

Billing

• Verify the accuracy of the billings and initiate the automatic ACH payment changes according to the billings produced
• Coordinate mailing of statements to borrower with the Administrative Assistant.

Escrow

• Processes property tax bills including receipt and disbursements
• Ensure timely payment of tax payments related to escrowed accounts.
• Assist in the generation, reporting and mailing of the annual escrow analysis to the borrowers.

Other

• Online account access set-up and maintenance for credit unions and borrowers
• Conduct post loan closing (PLC) reviews to ensure proper documentation
• Working with credit risk staff as necessary.
• Perform other credit, risk management and servicing duties as required.

SECONDARY DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responsible for opening the mail, copying checks and logging the payments to the spreadsheet.
• Assist with bank deposits and post office visits as needed.
• Assist with maintenance of the files in the file room in accordance with the retention schedule.

SUCCESS MEASUREMENTS

Success in this position is primarily measured as the accuracy and timeliness of reporting, balancing and billing, effectiveness in monitoring escrow/insurance/interest reporting and related communications, as well as the visible demonstration of company values and leadership.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.A. or B.S. ) from four-year college or university; or equivalent combination of education and experience. Financial education and experience preferred. FISERV or other commercial loan processing core system knowledge is preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before members or employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

The employee must be properly licensed to drive an automobile and provide for their own transportation.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a typical office environment.

The noise level in the work environment is usually moderate.

Job Type

Full-time

PAY

$50,496.00 - $75,745.00 per year

BENEFITS

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

SCHEDULE

8-hour shift

Monday to Friday

EXPERIENCE

FISERV or other commercial loan core processing: 1 year (Required)

ABILITY TO RELOCATE

Ann Arbor, MI 48105: Relocate before starting work (Required)