What are the responsibilities and job description for the Supervisor - Service position at Michigan CAT?
Objective
This position will direct and supervise the shop and/or field functions of the relative location. This includes but not limited to, coordinating and managing work flow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.
Responsibilities
Primary Responsibilities:
- Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions
- Ensure the shop produces high quality, efficient repairs and customer service
- Manage and analyze all shop service operations such as profitability, pricing, work-quality, efficiency, and shop expenses
- Supervise, coach, train, discipline, and lead the shop’s staff
- Investigate and follow up on service related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed
- Monitor and comply with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the shop and/or relative location
- Ensures all facilities and equipment are is in excellent, safe operating condition
- Maintain daily correspondence with staff from all departments within the Company, Customers, Suppliers, and Caterpillar
Occasional/Other Responsibilities:
- Assist in the trouble shooting and repair of equipment as needed, promoting and supporting the timely repair of equipment and the coaching of employees
- Recruit to fill any new or open positions for the shop
- Develop new opportunities for increased revenue and expanded customer base
Qualifications
Required:
- High School Diploma or GED
- Minimum of 3 years of experience with diesel technology
- Minimum of 2 years of experience in customer service or a related field
Preferred
- Associates or Bachelor’s Degree Preferred in related technical field
- 5 years or more of experience with Caterpillar technology
- 3 years or more of experience in supervising staff in customer service field
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)
