Claim Liaison

Who We Are

The Michigan Catastrophic Claims Association (MCCA) is a private, non-profit association that serves as the state’s reinsurer for auto insurance companies. Since its creation in 1978, the MCCA has been a model of financial stability and success, allowing insurance companies to provide generous no-fault coverage that pays for medical care of those who have been catastrophically injured in car crashes. Thousands of Michigan families depend on the MCCA’s ability to reinsure their catastrophic injury claims.

The MCCA has a core team of dedicated, experienced individuals and is looking for candidates who want a collaborative environment that allows them to use and improve their skills. The MCCA is committed to the principles of equal opportunity in its recruitment, hiring, training, and promotions of its employees.  

The Right Candidate

We’re looking for an individual that can meet with a variety of stakeholders to collect feedback and data to improve relationships, formulate useful practices and procedures, and help disseminate necessary information. Clear and concise oral and written communication skills, as well as active listening and engagement skills, are required. This newly created Claim Liaison position will provide the right candidate the opportunity to help define this vital role for the MCCA. 

What We Offer

In addition to a competitive salary, we offer flexible hours, opportunities for remote work, and a strong benefits package. The Claims Liaison is expected to engage in in-person meetings around the state of Michigan, as well as virtual meetings

We’d love to speak with you about joining our team today!

General Summary

Serves as liaison between the Association and members. Helps develop policies and procedures to improve the efficiency of member reimbursement, including by improving Association and member communications, evaluating current claims and reimbursement practices and procedures of the Association and members, and eliminating unnecessary impediments to reimbursement.

Essential Functions

1.    Serves as point of contact liaison between the Association and members regarding both Association and member procedures and practices.

2.    Facilitates communication and collaboration between the Association and members, building relationships and ensuring that information is shared effectively.

3.    Identifies and evaluates potential areas of improvement for the Association’s and members’ procedures and practices.

4.    Plays lead role in designing and implementing procedures and practices improvements.

5.    Effectively monitors, coordinates and communicates strategic objectives

An employee in this position may be called upon to do any or all the above tasks. (These examples do not include all of the tasks which the employee may be expected to perform.)

Employment Qualifications

Education

Bachelor’s degree required.

Advanced degree preferred, examples include MBA; The Institutes designations including CPCU, AIC-M, ARM, AINS, AIDA, etc.; American Educational Institute designations including: SCLA, FCLS, etc.

Experience

Seven years of experience preferred.

Leadership experience preferred.

Other Requirements

§ Proficiency in the use of common office software, including electronic spreadsheets, word processing programs, e-mail systems, and database reporting software.

§ Ability to establish and foster profitable and positive working relationships.

§ Clear and concise oral and written communication skills, as well as active listening and engagement skills.

§ Outstanding conflict resolution and problem-solving skills

§ Ability to travel regularly for work purposes, including visiting members located in Michigan and in other states 

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.

Physical Requirements (This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements.)

§ Prolonged periods of sitting while working at a computer.

§ Ability to enter and retrieve information from a computer.

Working Conditions

§ Works in office conditions.