What are the responsibilities and job description for the AMD Coordinator position at Michigan Farm Bureau Family of Companies?
OBJECTIVE
AMD Coordinator Objective
To provide efficient administrative support for the Auto Material Damage Department while providing an excellent customer experience.
RESPONSIBILITIES
AMD Coordinator Responsibilities
Perform review of Auto Material Damage claims and triage to the appropriate area for handling to provide an excellent customer experience and reduce cycle times.
Contact lienholders and lending institutions to secure termination statements, release of liens, letter of guarantees, and payoff amounts to allow transfer of titles to salvage buyers.
Process necessary Secretary of State documents to affect the sale of auto salvage.
Acknowledge and record the receipt of salvage sale proceeds and deficits.
Respond to telephone and email inquiries from policyholders, claimants, agents, attorneys, repair facilities, auto auctions, towing facilities, and third-party administrators.
QUALIFICATIONS
AMD Coordinator Qualifications
Required
High school diploma or equivalent required.
Knowledge of computers and various software required.
Knowledge of claims activities and terminology required.
Keyboarding skills of 40 wpm with accuracy required.
Preferred
Associate’s or bachelor’s degree preferred.
Two years of experience in a claim, auto repair, or professional office environment preferred.
Note Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
