What are the responsibilities and job description for the Branch Manager position at Michigan First Credit Union?
Location : Address
700 W. Norton Ave
Location : City
Muskegon
Location : Postal Code
49441
Responsibilities
Location
This branch is a Retail In-Store branch. These branches are located in Walmart, Meijer, and Kroger stores.
Branch Hours
Monday - Friday : 10 : 00 a.m. - 7 : 00 p.m
Saturday : 10 : 00 a.m. - 3 : 00 p.m.
Sunday : Closed.
Job Description
Leader. Charismatic. Detail oriented. Problem solver. Team player. Does this sound like you? If so, we've got the perfect position for you as a Retail In-Store Branch Manager.
As a Retail In-Store Branch Manager at Michigan First Credit Union, you'll be challenged to deliver five-star service while building relationships with our members. We're a family here, so outstanding teamwork is a must. Our number one goal is to provide our members, and potential new members, with personalized solutions suited to their financial situations, so they can walk out feeling happy, satisfied, and worry-free.
What You'll Do :
- Serve as a motivational leader and share your expertise in lending, investments and other banking products and services with members, potential members, and your team.
- Provide stellar service to Credit Union members. Ideal candidates will have a proven track record of delivering phenomenal service in a financial and / or retail environment and are comfortable with "needs-based" selling.
- Serve as a face for our brand. Happy, confident, positive - that's who we are. We want exceptional conversationalists with outgoing personalities that are passionate and enthusiastic about meeting and making connections with others.
- Manage the details. You'll be responsible for coordinating the deposit, lending and member services functions in accordance with policies and procedures. You will work closely with Vice President of Operations and Vice President of lending to ensure appropriate lending services are offered with efficiency and ease.
- Teach and inspire. Your team will look to you for guidance and you'll set the tone for branch success. You will build a cohesive team and build the skill level of each individual team member.
- Research. You'll make recommendations for new, improved or expanded products and services based on feedback from store customers. You'll also review other in-store operations to plan and direct sales programs that address emerging needs and potential members.
- Find better ways. Develop plans that increase material, machine, and team member efficiency. Review productivity standards regularly to reflect the traffic, volume and market opportunities for the branch. You will attain all branch goals while member service standards are followed at all times.
- Crunch the numbers. You'll oversee the reporting and analysis of all branch accounting reports and schedules required by headquarters or regulatory agencies.
- Aid with developing and conducting joint promotional opportunities with the retailer.
- Help conduct promotions. Support the Credit Union in promoting products and services, and lead team members to do the same.
- Ensure the branch image is favorable and reflects a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.
Leadership Responsibilities :
Qualifications
Who We Are
Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000 members at our branches throughout the State of Michigan, and we're still growing! We offer financial solutions for every life stage and seek to positively transform our members' lives through personalized service that meets their unique needs.
Simply put, Michigan First Credit Union's sole mission is to provide the highest quality member experience. Working here, you'll get to participate in a strong culture, centered around service, professionalism, and growth.
Michigan First highlights :
Awards Michigan First Credit Union has been the proud recipient of :
Benefits and perks of joining our award-winning team include :
Michigan First Credit Union is an Equal Opportunity Employer.
