What are the responsibilities and job description for the Community Solutions Coordinator position at Michigan Humane?
Job Details
Description
Job Title: Community Solutions Coordinator
Location: Detroit Warehouse
Hours: Full-Time
Who We Are:
Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities.
Why Work with Us:
We’re a mission-based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we’d love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including:
- Competitive salary and benefits
- Medical, Vision, and Dental Insurance
- 403(b) Retirement Savings Account
- Opportunities for professional development, growth, and continuing education
- A positive and collaborative work environment
- Work-life balance and flexible working hours (compressed work schedule option!)
- Paid Time Off & Holidays
- Human & Pet Bereavement
- Clinic discounts up to 75% off services for your own pet(s)
- Relaxed dress code
- Wellness program with professional counseling services available to employees
- Animal food discount
- Free or discounted adoption fees to adopt a new friend.
- Sabbatical Policy
- Uniform Allowance
- Paid Parental Leave
- Yearly performance reviews & employee engagement surveys
- Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Progra
The Community Solutions Coordinator assists with planning, monitoring, and managing all aspects of the Michigan Humane's Pet Pantry, a program that provides free pet food and supplies to families and partner organizations. Additionally, coordinators provide outreach and support services to the Detroit community through direct outreach and other community-oriented animal welfare services.
Responsibilities:
- Provides outreach services to the community through door-to-door work in Detroit, attending block clubs and neighborhood meetings, and other outreach services.
- Safety Net programmatic support. Safety Net is a foster program for families who temporarily are unable to care for pets. This role will assist the manager in occasional touch bases and providing navigational support for resources as needed.
- Build relationships and rapport in the community to drive conversations around spay/neuter, medical services, and other support we offer as an organization.
- Organize and manage ingoing and outgoing inventory of pet food and supplies (using a pallet jack/forklift) in excess of 120,000 lbs. per month.
- Coordinate individual and group volunteers to assist with sorting, inventorying, and distributing pet food and supplies.
- Distribute pet food and supplies to clients while providing excellent customer service by treating clients with dignity and respect.
- Distribution of straw from fall through spring. Handling bales and sorting into bags required.
- Provides one-on-one customer service and/or humane education to clients as needed.
- Complete daily data entry using databases, spreadsheets, and software programs to track inventory donations and usage as well as volunteer events.
- Miscellaneous projects as requested.
Qualifications:
- Ability to prioritize tasks, take initiative, and work in a fast-paced environment.
- Well-organized with the ability to manage multiple tasks and meet deadlines.
- Ability to work independently with limited supervision or collaboratively with a team.
- Ability to solve problems and resolve conflicts, using good interpersonal skills.
- Must be able to lift up to 50 lbs. repeatedly.
- Ability to consistently adhere to prescribed protocols.
- Strong customer service skillset is critical to success.
- High school diploma or equivalent required; some college coursework preferred.
- Forklift training certification or willingness to become certified in lieu of this training.
- 1-3 years of related experience; Detroit community knowledge is a plus.
- Prior experience working with volunteers is preferred but not required.
- Proficient use of Microsoft Office (Word, Excel, Access, PowerPoint, and Outlook) together with solid internet and social media skills.
Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!
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