Medical Receptionist/Front Desk

MEDICAL RECEPTIONIST & FRONT DESK

The front office medical receptionist is a dynamic clerical role where the person will interface with all patients and medical staff of Michigan Kidney Consultants.

ESSENTIAL JOB FUNCTIONS:

· Ability to answer multiple incoming telephone calls and take appropriate action

· Verify patient insurance coverage and any referrals needed at each visit

· Complete check-in and check-out process of patients, including collecting any account balance or co-payments.

· Schedule patient appointments and any supplemental lab testing needed.

· Maintain a safe, secure and organized work environment.

· Other duties as assigned.

QUALIFICATION REQUIREMENTS:

· Professional, courteous, calm and pleasant communication style

· Exceptional patient service, courtesy and care

· Excellent telephone etiquette and a welcoming demeanor

· Ability to handle multiple tasks coming from doctors, patients and coworkers

· Ability to maintain a calm and courteous demeanor under pressure

· Ability to problem-solve and follow up to resolve an issue to find information

· Maintain patient confidentiality and HIPPA requirements at all times

EDUCATION and/or EXPERIENCE:

· High school graduate or equivalent

· Medical office experience preferred

· Knowledge of medical terminology

LANGUAGE SKILLS:

· Fluent in English

REASONING ABILITY:

· Ability to communicate clearly and calmly with every patient in order to resolve their issue, question or concern.

CERTIFICATES, LICENSES, REGISTRATIONS:

· Must have current valid Michigan driver’s license.

· Must have valid automobile insurance and reliable transportation or alternative provisions.

OTHER SKILLS AND ABILITIES:

· Maintains confidentiality of patient records.

· Basic computer skills are required

WORK ENVIRONMENT:

· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Performs duties in office environment during organization’s operating hours.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Nephrology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $18