CLINICAL CARE COORDINATOR (Ambulatory Care- Pediatric Immunohematology Clinic)

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

As a member of a multidisciplinary team, the RN Clinical Care Coordinator will provide quality care to patients, caregivers and donors who are followed by the Immunohematology group. This population includes patients across the lifespan receiving comprehensive care to treat immune deficiencies, bone marrow failure syndromes, lymphoproliferative diseases, and neutrophil disorders.

• Deliver expert, accurate disease and therapy related information to both the patient and family to reinforce and expand knowledge gained from other clinical providers to empower patients and caregivers with the ability to confidently assume responsibility for their care.
• Serve as an active liaison for the patient/family between multiple sub-specialty services and assist with coordinating an integrated treatment approach across the healthcare continuum to minimize redundancy and inefficiencies in care. The care coordinator will work closely with Genetics, Rheumatology, and Hematology services.
• Assist with optimizing the scheduling of follow up visits and studies for a more ideal patient/family experience by recognizing both routine disease-specific surveillance needs and ad hoc urgent needs across service lines to facilitate bundled care.
• Provide trusted emotional support screening for patients/families with immune and blood related disorders and serve as a bridge to other members of the health care team, e.g. social work, psychology, and/or nutrition, as well as disease-specific patient advocacy groups to provide multi-faceted support for the patient and family.
• Function as a patient advocate to identify patients eligible for additional services, e.g. genetic testing/counseling, fertility preservation, financial support programs and clinical trials as appropriate.
  
  
  

Provide in-basket management and phone triage support for the Immunoheme population.

The Clinical Care Coordinator, in collaboration with members of the multidisciplinary team, will practice across settings and the continuum of care to ensure continuity of care for patients and families. Job responsibilities include supporting the clinical management of patient referrals, seeing patients, and conducting physical assessments, maintaining communication about patients being seen in our program. They will assist in creation and implementation program documentation for patient care and conduct educational sessions with patients & caregivers for the many phases of care encompassed in this care process.

The Clinical Care Coordinator will be required to learn and maintain compliance with current therapies to meet all standards, audits, and regulatory requirements. The coordinator will need to maintain REMS certification. They will enroll patient in mandatory FDA tracking system if required, schedule diagnostic evaluations, and maintain communication with pharmaceutical personnel regarding status of commercial product.

The Clinical Care Coordinator will assist the program faculty, administrator, and the regulatory/quality manager in the development of best practice guidelines for clinical care in preparation for program accreditation. They will attend the weekly clinical operations meeting where patients are discussed with multi-disciplinary team. They will assist in the maintaining a list of new and current patients.

The Clinical Care Coordinator will work closely with research coordinators to develop necessary workflows to provide the best experience for patients who enroll in clinical trials. Participate in workshops and CME activities pertinent to the Immunoheme population.

Attendance at programmatic meetings at Michigan Medicine, and occasionally attend regional or national meetings.

• Other responsibilities as assigned***
  
  
  

Expectations

• Demonstrated critical thinking skills through use of the nursing process, excellent problem-solving skills, and demonstrated ability to set priorities.
• Demonstrated customer service, interpersonal communication skills, and the ability to build respectful relationships within and between units and individuals.
• Demonstrated accountability and dependability including a good attendance record with punctuality.
• Demonstrated adaptability to changing needs and priorities based on unit, department, and institutional goals/objectives.
• Proficiency with typing and electronic health record documentation.
• Ability to manage complex clinical issues utilizing assessment skills, protocols, and evidence-based interventions.
• Candidate will maintain collaborative relationships with all team members to improve patient outcomes. Active participation in quality improvement initiatives is expected.
• Candidate must be able to function with minimal supervision and be highly motivated to provide excellent care and patient advocacy.
• Candidate will be expected to demonstrate excellent critical thinking skills relative to assessment, planning, intervention, and evaluation.
• Candidate will be expected to demonstrate their ability to organize and manage multiple interventions simultaneously.
• Candidate will be expected to demonstrate their ability to problem solve in a collaborative manner.
• Candidate will be expected to demonstrate their effective verbal and written communication skills.
• Candidate will be expected to demonstrate their ability to function competently with the electronic medical record and other technological applications.
  
  
  

Nursing Specific Info

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Nursing at Michigan offers a competitive salary with excellent benefits!

Hourly range for RSAM Registered Nurses $41.44 - $64.45 / hour

Evening Shift Differential-$3.00 / hour

Night Shift Differential- $4.00 / hour

Day Shift Weekend Differential- $2.90 / hour

Evening Shift Weekend Differential- $5.90 / hour

Night Shift Weekend Differential- $6.90 / hour

Charge Nurse Differential- $1.00 / hour

The Benefit Package Includes

• Excellent medical, dental and vision coverage
• 2:1 Match on retirement savings and immediate vesting
• Generous Paid Time Off Allowances
• Robust Tuition and Certification support programs
• Large offering of no cost CEs and professional development for advancement
  
  
  

Nursing Specific Info

This UMPNC RN posting is posted under the Role-Specific Advancement Model (RSAM) as:

CLIN CARE COORD - COMPETENT.

Actual RSAM LEVEL and salary will be determined at time of hire.

RSAM levels range from CCC-COMPETENT to CCC-EXPERT TO CCC-MASTERY TO CCC- MASTERY PLUS

Required qualifications must be met by the candidate in order to be interviewed and considered for the position. Posting may be filled after the initial 5-day posting period.

Applicants who have left the UMPNC bargaining unit must include on their resume dates of past employment including months and years of service along with effort.

Positions less than 20 hours/week may be combined.

If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.

Required Qualifications*

Required Educational Requirement (applicant must meet one of the following):

Bachelors degree in Nursing - OR - Associates degree or diploma in Nursing and a Masters degree in Nursing

Current license to practice nursing in the State of Michigan.

Minimum one (1) year of Pediatric Hematology/Oncology experience in the last three (3) years as an RN.

Minimum Of 3 Years Pediatric Experience

Minimum one (1) year Ambulatory care experience within the past 5 years.

NOTE: Required qualifications must be met by the candidate in order to be interviewed and considered for the position.

RESUME REQUIRED (for Both Internal & External Applicants)

You must attach a complete and accurate resume to be fully considered for this position.

Desired Qualifications*

• Previous nurse clinical care coordinator experience
• Phone Triage Experience
• Professional Certification (CPHON, APHON, BMTCN)
• Proven leadership ability as evidenced by previous employment and references.
• Excellent interpersonal skills with physicians, peers, and patients as demonstrated by previous employment, references, and evaluations.
• Demonstrated experience leading quality improvement initiatives, development of evidence based clinical care protocols, patient education materials, etc.
• Previous experience in professional presentations and group education
  
  
  

Work Schedule

Shift: Day Shift, Monday - Friday, flexibility in hours needed

Hours: 20 hrs/week

Location: Childrens and Womens Hospital (C&W), Pediatric Hematology/Oncology/Bone Marrow Transplant Clinic 7th floor CS Mott Childrens Hospital. This is not a remote work position. This is a hybrid position.

All new employees are expected to float in times of low census. Flexible hours to meet program needs.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Selection Process

Michigan Medicine seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and to maintain the excellence of the University. We welcome applications from anyone who would bring additional dimensions to the University’s research, teaching, and clinical mission, including women, members of minority groups, protected veterans, and individuals with disabilities. The Department of Nursing, like the University of Michigan as a whole, is committed to a policy of nondiscrimination and equal opportunity for all persons and will not discriminate against any individual because of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, height, weight, or veteran status.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.