Medical Assistant Associate/Assistant

Job Summary

Works with the specialty care teams to manage patient flow in a fast paced outpatient clinic setting. Essential skills include: efficient patient intake, managing clinic flow, and general support to our providers.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

Duties And Responsibilities

• Escort patients within the clinic and/or virtually room video visit patients.
• Provide clinic assistance by taking vital signs and assisting patients.
• Data entry into MiChart or other systems utilized within Michigan Medicine.
• Download data card for provider review.
• Patient follow up and prescription management.
• Work with insurance companies to obtain prior authorizations for medications.
• Maintain stock levels in exam rooms.
• When necessary, order medical supplies utilized within the clinic.
• Clean intake area and exam rooms.
• Proactively serve as a liaison between patients and Michigan Medicine personnel to ensure adequate response and patient satisfaction.
• Communicate/collaborate with internal and external customers to ensure an integrated approach to services.
• Identify and track reoccurring operational problems; enact change and provide resolutions.
• Able to resolve most questions and problems using critical thinking and conflict resolution skills.
• Required to have knowledge and adhere to University and Departmental policies and procedures.
• Maintain security of all databases and ensure confidentiality of employee and patient information.
• Perform special projects as requested.
• Attend necessary meetings.
• Train new hires if necessary.
  
  
  

Supervision Received

General supervision is received by the Health Center Manager or other designated official.

Required Qualifications*

• Excellent customer service skills.
• Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
• Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
• Ability to problem solve and proactively address issues when they arise.
• Commitment to process improvement.
• Strong interpersonal and communication skills.
• Excellent attendance record.
• Basic computer literacy with typing accuracy and speed.
• Excellent listening skills
  
  
  

Medical Assistant Associate

• 1-3 years of relevant experience
  
  
  

Medical Assistant

• 0-1 years of relevant experience
  
  
  

Physical Requirements

• This position requires extensive standing/walking, as well as lifting, positioning, pushing, and/or transferring of patients.
  
  
  

Desired Qualifications*

• Certification as a Medical Assistant
  
  
  

Work Schedule

8:00am to 4:30pm or 8:30am to 5:00pm (Monday - Friday)

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Union Affiliation

This position is included in the bargaining unit represented by the United Michigan Medicine Allied Professionals (UMMAP), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.