Patient Services Associate/Intermediate (Adult Multispecialty) - Brighton Center for Specialty Care

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
  
  
  

Responsibilities*

• Serve as clerical assist to the clinical team in the Adult Multispecialty Clinic at the Brighton Center for Specialty Care. Provide clerical support and work collaboratively with all Adult Multispecialty providers, clinical care coordinators, patients and families, medical assistants and administrative support staff to assist with complex care coordination to patients.
• Obtain authorizations with proper diagnosis and/or procedure codes for medications, patient assistance forms for medications, and durable medical equipment. Obtain proper insurance address and documentation requirements for the letter of medical necessity to be sent to the insurance company as needed. Track pending authorizations. Maintain files on cases until approved or denied. When warranted, provide fees for patients with no insurance or no insurance authorization.
• Assist team to ensure appropriate medical records are obtained for initiation and completion of FMLA and Disability forms for all patients cared for in the Adult Multispecialty Clinic.
• Fax server and in-basket management support to the providers and nursing team.
• Pre-visit planning for new and return patient visits and complex management of patients to ensure ordered referrals and tests are completed as directed by providers. Communicate with the patient to confirm appointment dates and times.
• Functional supervision from the Adult Multispecialty Leaders. Staff members in this classification are expected to exercise judgment in identifying problems, seeking and implementing solutions.
  
  
  

Required Qualifications*

• High School diploma or GED is necessary.
• Intermediate:3-4 years of experience
• Associate: 1-2 years of experience.
• This position requires excellent customer service skills to patient, families, faculty, staff and peers.
• All candidates must demonstrate a positive and professional attitude, providing outstanding customer service in all interactions.
• Must be a team player with ability to receive direction and communicate with patients / families, and staff courteously and respectfully at all times.
• Must be detail-oriented, have ability to multi-task and work in a high-volume area.
• Demonstrated effective verbal and written communication skills.
• Excellent computer skills in many applications in addition to experience in a medical office / outpatient practice.
• Requires flexibility in all aspects of work assignments.
• Knowledge of basic medical terminology.
• Exceptional interpersonal skills.
• Familiarity with obtaining medical records or professional medical billing.
• Demonstrated active listening, written, verbal, and information technology skills.
  
  
  

Desired Qualifications*

• Knowledge of check-in and check-out utilizing EPIC (Cadence) scheduling system and outpatient billing system.
• Previous experience in a multidisciplinary clinic and/or surgical clinic is desired.
• Demonstrated proficiency with Careweb, EPIC (MiChart), Outlook email, ORMIS and ability to navigate between systems.
• Experience working within a large, complex health care setting.
• Familiarity with Michigan Medicine electronic medical record systems.
• Knowledge of university policies & procedures.
  
  
  

Work Schedule

Monday - Friday 8:00 a.m. - 4:30 p.m. contingent upon clinic coverage needed.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.