Member Services Representative - Northern Michigan

About Us:

The Michigan Milk Producers Association (MMPA) – established in 1916 – is a dairy farmer-owned and operated milk marketing cooperative and dairy processor. As the 10th largest dairy cooperative in the U.S., MMPA serves dairy farmers throughout Michigan, Wisconsin, Ohio, and Indiana, employing approximately 625 people in four states. In addition to a cheese plant in Indiana called the Middlebury Cheese Company, and a dairy product plant in Ohio called Superior Dairy, MMPA operates two SQF Level 3 dairy ingredient plants in Michigan. Products made at MMPA’s plants include fluid milk, cheese, ultra-filtered milk, ice cream, butter, nonfat dry milk, cream, and condensed skim milk.

POSITION SUMMARY

The Member Services Representative ensures the marketability of members’ milk by providing integrated services and value-added programs to include animal care education, equipment evaluation, and farm operations. This role partners with member farms to facilitate the production of high-quality Grade A milk and secures new member farms capable of producing the highest quality milk and operating with a strong commitment to animal welfare and environmental stewardship.

Why you’ll love working here:

• Competitive salary
• Health and wellness benefits with medical coverage through Blue Cross Blue Shield, including mental health benefits
• Disability insurance
• Paid time off
• Retirement including 401k with employer contributions
• Personal and professional growth opportunities
• Employee appreciation events and recognition awards
• Employee wellness initiatives
• Employee feedback and suggestion forums
• This position provides a company vehicle

RESPONSIBILITIES

• Provide animal care guidelines and conduct on-farm audits to ensure the integrity of the animal care program at each assigned farm to support milk quality and environmental goals
• Coach members in methods to reduce environmental footprint and drive sustainability efforts
• Implement equipment evaluation program at member farms to support milk quality and operational efficiency
• Provide value-added service to members including resolving quality issues, addressing non-compliance, and assisting with implementation of improvements to drive each member farm’s success
• Secure new member farms by educating farmers about the benefits offered by MMPA
• Maintain positive relationships with haulers and customers through route and hauler audits
• Encourage participation in educational opportunities for members
• Recommend products and services to meet each member’s unique needs based on thorough knowledge of all MMPA member products and services
• Manage member records and other related data in a timely manner
• Frequent travel within assigned territory (approximately >80% of the time)

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Biological Sciences or related field
• Agricultural or related experience
• Ability to work independently
• Excellent verbal communication and/or interpersonal skills
• Strong problem solving and consultative skills
• Proven track record in working with a team to address regional issues
• Excellent practical learning skills
• Expected to reside in the assigned territory
• Proficient in Outlook and Microsoft Office suite: Word, Excel, and PowerPoint

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.

This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice.

MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve.