UrgentOrtho Supervisor

Who We Are

As the largest and most comprehensive orthopaedic team in the state, we’ve combined the medical expertise of the state’s finest orthopaedic and musculoskeletal surgeons, specialists, and research pioneers. And along the continuum of care, every provider we work with feels a compelling commitment to leadership in education, innovation and research, as well as a dedication and desire to put each patient first.

Why Join Us?

Interested in orthopaedics? See why it’s worth it. Our career opportunities come with competitive salaries, outstanding benefits and a platform to do the work you love. And as the largest and most comprehensive orthopaedic team in Michigan, we’re looking for skilled and enthusiastic individuals to apply today.

Position Summary

The UrgentOrtho Supervisor is responsible for overseeing operations at both UrgentOrtho locations, ensuring exceptional patient care, staff performance, and compliance with organizational policies. This full-time role encompasses administrative, supervisory, and operational tasks to support departmental success. The UrgentOrtho Supervisor plays a pivotal role in the coordination and oversight of all UrgentOrtho team members within designated location(s). This position is responsible for ensuring that the team is well-equipped, trained, and adheres to the highest standards of patient care and professionalism.

Duties and Responsibilities

• Oversee daily operations across all UrgentOrtho locations, ensuring seamless workflows, patient flow, and adherence to clinic protocols.
• Supervise staff, monitor resource allocation, and provide support for clinical and administrative tasks as needed.
• Manage payroll, scheduling, and staff coverage, including resolving conflicts and escalating issues to management when necessary.
• Collaborate with the Operations Development Manager to guide, train, and evaluate team performance, ensuring resources, tools, and training programs meet operational needs.
• Maintain clinic workflows, monitor provider tasks and patient cases, and ensure thorough documentation through chart audits.
• Serve as a liaison between patients, providers, and staff, addressing concerns, maintaining effective relationships, and upholding organizational policies and HIPAA standards.
• Ensure medical and laboratory supplies are adequately stocked and address equipment repairs with vendors as needed.
• Provide performance evaluations, corrective actions, and feedback to team members while conducting onboarding, shadow sessions, and ongoing training for new hires.
• Coordinate urgent staffing needs, manage team schedules, and communicate effectively with department heads and clinic coordinators.
• Uphold MOS policies, professionalism, and cleanliness standards while fostering employee morale and promoting a positive team environment.
• Attend leadership meetings, continuous training sessions, and communicate updates to ensure protocols and procedures are accurate and current.
• Manage building and maintenance repairs in collaboration with relevant departments.
• Other duties may be assigned.
• Supervise the UrgentOrtho team by collaborating with the Operations Development Manager, to effectively manage supervisory responsibilities, ensuring adherence to organizational policies and procedures.
• On call coverage for staff on weekends for urgent requests and call ins.
• Provide comprehensive training support to the team to enhance their skills and performance.
• Plan, assign, and direct tasks for the team, ensuring efficient workflow and optimal patient care.
• Conduct performance appraisals to assess the performance of the team and provide constructive feedback for improvement.
• Implement recognition and reward systems to motivate and acknowledge outstanding performance within the team.
• Address employee complaints and resolve problems in a timely and effective manner to maintain a harmonious work environment.
• Take appropriate disciplinary actions when necessary, ensuring compliance with organizational guidelines and policies.

• Minimum 2 years’ supervisory experience in a healthcare-based role.
• High school diploma or GED required; Associate’s degree is preferred
• Completion of a certified or registered Medical Assistant program (CMA) preferred

Our company participates in E-Verify to confirm the employment eligibility of all newly hired employees, as required by federal law.