Program Associate - MI Bridges

MPHI is a Michigan-based and nationally engaged, non-profit public health institute. We are a team of teams, process and content experts, dedicated to building A world where tomorrow is healthier than today!

Title: Program Associate - MI Bridges

$25.10 - $27.10 / Posted Thru: 5/1/2025

Location: Hybrid - Must Live and Work in Michigan

Purpose: Reporting to the MI Bridges Manager in the Economic Stability Administration Technology Division, this position will work in concert with the MI Bridges team to support the functionality of, and improvements to, the MI Bridges platform through training, technical assistance, stakeholder feedback, and data review.

• Serve as a member of the product team for MI Bridges.
• Review and analyze data provided to develop regular reports on system functionality and user satisfaction/experience for various audiences. Collectand analyze data for reporting on MI Bridges functionality,track the system engagement of various community partners, andmonitor resident interaction with the service platform.
• Identify additional data sets needed for reporting and follow work intake process to secure.
• Support communications strategies to ensure partners, navigators, and State of MI staff are aware of system, policy, and procedure changes (ex: Partner Bulletin; release notes, announcements).
• Monitor, analyze, and appropriately route user feedback to appropriate team members for review and follow-up; including management of central email box(es).
• Support scheduling and managing the administration of trainings (primarily virtual).
• Maintain a strong working relationship with internal and external partners, local MDHHS offices and other user contact points to ensure strong communication and coordinated messaging.
• Always represent the best interests of MDHHS and MPHI.
• Other duties as assigned.

Education: Completion of a high school diploma or equivalency is required. A bachelor's degree in a relevant major is preferred. Educational or professional background in health, human services or software design/development preferred.

Experience: Demonstrated experience in communication (particularly making technical language accessible to non-technology staff), document design, customer support, and data analysis and presentation. Experience working with government/public sector is a plus.

Important Skills and Characteristics:

• Excellent oral and written communication skills.
• Ability to process large volumes of information quickly and translate into messages appropriate for target audience.
• Ability to assess problems and make recommendations within a timely manner.
• Ability to effectively develop relationships with a diverse group of stakeholders.
• Ability to handle multiple tasks and manage competing priorities with a high degree of organization.
• Assertiveness and inquisitiveness to support some self-direction.
• Proficiency in Microsoft Office - Excel, PowerPoint, Outlook, Word (tests in one or more products may be administered).

Work Environment and Physical Requirements: This position is hybrid; primarily work from home with approximately 1-2 days per month in the Lansing office. (If the State of MI requires, the position may demand more in-office time.) This position will require viewing a CRT or VDT screen 90% of the time. The position will require occasional physical effort, including lifting materials and equipment up to 50 pounds. The position requires a valid vehicle operator's license to attend off-site meetings, conferences and trainings.

RESPONSIBILITY FOR THE WORK OF OTHERS: This position will not be responsible for managing the work of other staff. Planning, flexibility, and the ability to manage multiple tasks is required; priorities may change quickly due to the needs of residents or leadership. This position will work as part of an inter-dependent team with shared goals but distinct responsibilities; we rely on each other for efficiency, effectiveness, and success.

IMPACT ON PROJECTS, SERVICES AND OPERATIONS:This position has a direct impact on the quality of services provided by MPHI to MDHHS. This role will have direct contact MDHHS employees at multiple levels, regular contact with a diverse set of partner stakeholders, and occasional contact with MI residents. The quality of the work and the professionalism exhibited will directly affect the perception of MDHHS and MPHI among users and stakeholders.

"For purposes of employment standards, this classification is "Non-Exempt" from overtime provisions of the fair Labor Standards Act."

MPHI works with you to promote health for everyone. Together, we will build a world where tomorrow is healthier than today!

MPHI is an EEO employer that participates with e-verify.