Assistant Building Manager

ASSISTANT BUILDING MANAGER 

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To maintain and provide consistent service within the MSA philosophy. Primary responsibility is to manage day-to-day operations to ensure the quality of service, overall operations, and appropriate facility standards according to MSA expectations. 

Qualifications 

• College degree in related field/work experience preferred. 
• A minimum of 2 years’ experience in a high-volume customer service industry. Customer service skills to handle challenging situations. 
• Strong communication, leadership, and organizational skills. 
• Must be able to work evenings, weekends, and holidays. 
• CPR certification/first aid certification. 
• Ability to handle multiple tasks and functions while maintaining a low personal stress level. 
• Physical requirements: ability to stand 95% of shift. Bend, stoop, crouch, climb, stand, sit and turn/pivot; lift/lower, push, pull, and carry up to 40 pounds; perform office tasks using simple hand grasping, fine hand manipulation, and reach associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating, and use of telephone; see, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions. 

Duties and Responsibilities 

• Ensure that all entities are operating in accordance with customer/guest expectations. 
• Minimum of 32 building shift hours at the front desk per week. 
• Cleaning and maintaining the facility. 
• Management of staff scheduling. 
• Oversee staff onboarding and training. 
• Cross training in all areas of the facility to gain knowledge and understanding of each entity and their relation to the total operation. Must be prepared to assist any staff or guests within the facility. 
• Management of concessions area and ordering of products. 
• Inventory all cash tills, safe, first aid kits, AEDs, and feedback on a regular basis. 
• Handle all customer/guest concerns, questions, comments, and cancellations with a focus on service and maintaining a high level of member satisfaction. 
• Tracking and data entry into facility documents. 
• Facility programming coordination and management (leagues and camps). 
• Enforces facility rules and guidelines, taking appropriate action when needed and reporting any problems to the Building Operations Manager. 
• Continually establishing relationships with customers/guests and requesting feedback about current programs, classes, and operations. 
• Respond and react to any emergency situation. Use of incident reports appropriately. 
• Use of staff and facility operating procedures to ensure a clean and professional facility at all times, and building set up instructions. 
• Maintain a neat and professional personal appearance by wearing the MSA uniform (see uniform matrix). 
• Other duties as assigned.