Inside Sales /Account Manager *NO COLD CALLING

Job Description

Job Description

Direct Hire

Salary and up to 10% Bonus potential

Great benefits to include 401K (with a company match), 16 PTO Days.

Hours : Monday – Friday 8am-5pm

Location : Livonia / Hybrid (3 days from home / 2 days in office)

Working for a growing Non-Automotive company. Stable, reputable organization that has been in business for over 50 years and growing! This role is the perfect blend of Purchasing, Account Management, Customer Service and Logistics all rolled into one! In this role you would be working directly with customers to source product, negotiate pricing, and expedite orders to ensure on-time delivery. Ideal candidate to have strong customer service and Microsoft Office Skills. Purchasing, Logistics, Supply Chain, and / or Production Planning experience preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Order placement and tracking, scheduling, quoting, invoicing, and troubleshooting
• Process, review, and maintain orders and act as a liaison between internal and external customers
• Build and maintain strong relationships with customer and suppliers
• Problem-solve to find creative solutions to customer inquiries
• Source product, negotiate pricing, and expedite orders to ensure on-time delivery
• Handling of Certificates of Compliance and Material and Product Specifications
• Answering inbound phone calls and qualify initial inquiries
• Coordination and follow-up of sampling to customers and prospects
• Manage Leads and Opportunities within CRM
• Conduct follow-up guidelines on supplier acknowledgments, Supplier PO’s, customer quotes and samples
• Manage all internal aspects of customer accounts and coordinate with Customers, Sales, Marketing and Purchasing to understand current and upcoming projects
• Identify, monitor, and resolve potential customer complaints solving both short and long-term solutions including the processing of debits / credits and RMA’s
• Review customer invoices as needed and required by customers
• Support Outside Sales function to ensure increase in gross profit year over year
• Manage logistics for customers as required including inbound, outbound, 3rd party freight, expedites and leading the processing of freight claims on effected shipments
• Provide timely approval of storage and freight invoices for payment
• Conduct forecasting activities for customers

EDUCATION AND EXPERIENCE :