Payment Services Intern - Summer 2025

Position Summary:

As a Payment Services Intern, individuals will spend several weeks in a training program consisting of both classroom-based and on-the-job trainings. Topics include member service, MSUFCU culture and philosophies, product knowledge, career development, computer systems, and compliance. This is a learning position which performs a variety of functions specific to the department. This individual will be assigned a department specific project to complete during their time as a Payment Services Intern. Payment Services Interns will have the opportunity to meet with management and leadership to learn about the corporate culture while gaining hands-on business experience.

Work Location: Onsite; Headquarters campus in East Lansing, MI
Work Schedule: Part-Time approximately 15-20 hours during MSUFCU Office Hours (8:30am-5:00pm); A schedule will be determined around the intern's class schedule.
Paid Hourly Internship - $15.00 /hour
Duration: Summer Semester beginning May 14th, with potential to continue during the school year

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

Essential Duties & Responsibilities:

• Assist in each payment function including ACH, bill payment and check processing
• Work various exception reports
• Process mailed payments
• Assist in balancing checks received in the branches daily
• Set up member ACH payment requests
• Review check deposits daily
• Work a Synapsys queue to provide resolution to other employees
• Review and update process and procedural documents
• Performing other payment related duties as needed

Knowledge, Skills and Abilities Required:

• High school graduate or equivalent required
• Actively pursuing Associate or Bachelor degree in related field of study
• Demonstrates empathy and a commitment to providing superior member service
• Ability to assess member needs and offer alternatives
• Displays high level of integrity
• Seeks continuous learning and improvement through feedback and other means
• Ability to be a self-starter and work successfully in a team-oriented environment
• Open to change and to considerable variety in the workplace
• High level of both written and oral communication skills
• Ability to develop constructive and cooperative relationships with others, and maintain them over time
• Ability to analyze problems and to arrive at a proper solution
• Demonstrates a commitment to the community and giving back
• Accepts responsibility and is accountable for high-quality results
• Ability to cross-sell products and services as beneficial to members
• Displays high level of creativity and innovation
• Fosters a positive, energizing, fun, and diverse environment
• Careful attention to detail

Physical Demands and Work Environment:

• May be required to remain in a stationary position for an extended period of time.
• Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage.
• Occasionally needs to move about inside of office area
• Exposure to potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the exposure
• This position is able to work in hybrid or onsite working arrangements.

Disclaimer:

• Note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.
• MSUFCU is an affirmative-action, equal-opportunity employer.
• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.