What are the responsibilities and job description for the Full-time Hospitality Specialis (tips included) position at Mici Handcrafted Italian?
Title:
FRONT OF HOUSE
Reports to:
Restaurant Manager
Summary:
Mici Italian is a family restaurant group that takes pride in putting our people first and providing exceptional and memorable customer service! Our concept is upscale fast-casual – guests order at the counter followed by table service. We offer dine-in, takeout, delivery and catering. We have consistently won several awards for "Best Pizza,” "Best Italian" and “Best Kid-Friendly” for many years! We are a fast-growing company with many opportunities for advancement, and we value work-life balance with flexible schedules. We close at 9pm! Check out our website at www.miciItalian.com. We look forward to meeting you.
Customer Service Excellence:
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again.
Duties & Responsibilities:
- Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
- Make recommendations you genuinely feel your guests will enjoy.
- Answer questions about our food, beverages and other restaurant functions and services.
- POS duties: Ring in customers, accept payment, assign and return yourself in POS, and route yourself taking the oldest delivery first.
- Perform side work at the start and end of each shift as required by service station assignment.
- Maintain clean service areas.
- Thank guests for their visit and invite them to return.
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
Qualifications:
- Possess suitable communications skills to create a positive interaction experience with our customers.
- Possess basic math skills and have the ability to handle money and make change.
- Be able to reach, bend, stoop and frequently lift up to 20 pounds.
Job Type: Part-time
Pay: $17.50 - $23.00 per hour
Expected hours: 35 – 50 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- Evening shift
- Night shift
Work Location: In person
Salary : $18 - $23