What are the responsibilities and job description for the Customer service/Dispatcher in a busy plumbing company position at Mickeys Plumbing, inc?
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Holiday Pay
Job Summary
We are seeking a professional and skilled Dispatcher to join our team in a fast paced plumbing service company. In this role, you will be answering multiple hone lines, scheduling service calls for customers, dealing with our service technicians out in the filed. Must be knowledgeable of permitting for building departments in our area. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.
Responsibilities
- Receive inbound calls
- Collect and document information from callers
- Prioritize calls according to the level of urgency
- Schedule service calls on our dispatching platform
- Collections for Account Receivables
- Tracking of our service technicians
Qualifications
- High school diploma/GED
- Previous experience as a Dispatcher or in a similar position
- Excellent typing and data entry skills
- Able to handle multiple phone lines
- Strong verbal and written communication skills
- Highly organized with the ability to multitask and prioritize projects
- Ability to work well under pressure
