What are the responsibilities and job description for the Bilingual Spanish Customer Service Representative position at MICON TAX SERVICES?
Job Summary
We are seeking a dedicated and enthusiastic Bilingual Customer Service Associate to join our dynamic team. The ideal candidate will possess strong communication skills in both English and Spanish, enabling them to provide exceptional customer support to our diverse clientele. This role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience through effective client services.
Responsibilities
- Provide outstanding customer service by responding to inquiries via phone, email, and chat in both English and Spanish.
- Conduct outbound calling to follow up on customer inquiries and ensure satisfaction.
- Perform data entry tasks accurately and efficiently to maintain customer records.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Utilize phone etiquette to create a professional interaction with clients.
- Assist in the development of customer service protocols that enhance client satisfaction.
- Collaborate with team members to improve service delivery and address customer feedback.
Experience
- Previous experience in a customer service role is preferred, particularly in a bilingual capacity.
- Proficiency in Spanish is required; additional languages are a plus.
- Strong skills in data entry and familiarity with CRM systems are advantageous.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with clients.
- Ability to analyze situations critically and provide effective solutions promptly.
- Demonstrated experience in client services or support roles is beneficial.
Join us in delivering exceptional service while utilizing your bilingual skills to make a difference for our customers!
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Expected hours: 25 – 50 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $17 - $20