What are the responsibilities and job description for the Retail Service Department Manager position at Micro Center?
About Us
">At Micro Center, we pride ourselves on being the nation's leading computer and electronic device retailer. Our commitment to exceptional customer service and long-term customer relationships has led to our success over the last 40 years.
">Key Responsibilities
">The Service Operations Supervisor will be responsible for:
">- Leading the Computer Service Repair Department to achieve operational excellence.
- Ensuring parts orders and returns are executed accurately and efficiently.
- Managing inventory turns, obsolescence, and mark downs with Service Purchasing.
- Maintaining high-quality store stock control.
- Providing effective leadership and guidance to associates.
- Driving performance of the Service Department to meet or exceed focus goals.
- Developing and implementing strategies to improve customer satisfaction and loyalty.
- Maintaining strong relationships with vendors.
Requirements
">To succeed in this role, you should have:
">- A High school diploma or equivalent; Associate or Bachelor's degree from a college or technical school preferred.
- At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment.
- A and Apple certification required within 120 days of hire.
- Excellent communication and leadership skills.
- Ability to read, analyze, and interpret business documents.
Benefits and Perks
">- Medical, Dental, and Vision Benefits Coverage.
- 401K Plan with Company Match.
- Paid Time Off.
- Employee Discount Program.
- Tuition Reimbursement and Education Discounts.
- Vendor and Company Job Training.
- Career Advancement Opportunities.
Our Culture
">We value teamwork, innovation, and a passion for delivering exceptional customer experiences.
