What are the responsibilities and job description for the Enterprise Implementation Project Manager position at Micro Merchant Systems?
JOB SUMMARY :
As an Enterprise Implementation Project Manager, you are passionate about our customers, solutions, and industry. The ideal candidate is highly accountable, has proven customer-facing experience, has managed an extensive portfolio of projects, and thrives in a fast-paced working environment.
KEY RESPONSIBILITIES
- Ensure all aspects of customer implementation and onboarding run smoothly and efficiently.
- Collaboratively develop and build a detailed project plan to monitor and track progress; Set expectations, assign duties, and delegate responsibilities.
- Coordinate internal resources for flawless execution of multiple projects
- Track project performance using data and analytics
- Coordinate and communicate frequently with customers on project status and project needs
- Coordinate and attend project meetings. Lead meetings where assigned.
- Direct project correspondence by preparing and reviewing project proposals, memos, status reports, meeting minutes, and emails - ensuring all necessary materials are current, properly filed, and stored
- Prepare presentations for customer and internal meetings
- Manage customer-reported issues for assigned accounts
- Adhere to budget by monitoring expenses and implementing cost-saving measures
- Work with multiple customers across multiple concurrent projects
- Work closely with customers on large, complex, multi-team customer accounts
- Manage projects end-to-end for our Strategic and Enterprise customers, including kickoff, requirements gathering, project planning, risk and stakeholder management, milestone tracking, launch, and post-go-live support.
- Drive excellent customer experiences with a cohesive strategy, area actions, handoffs, and a collaborative approach
- Responsible for the overall success of project(s), which includes cost, schedule, and quality.
- Serve as the expert for our Enterprise customers, particularly as it relates to migrations, customizations
- Serve as the conduit for communication from the client to related parties within the company and to the subcontractors
- Identify potential risks to delivery and implementation. Formulate strategies to mitigate them. Resolve any escalated issues or challenges that arise during the delivery process. Maintain risk registers for all in-flight delivery projects
- Work closely with product and other departments to ensure project and customer success for each implementation
- Partner with the product team to drive enhancements by suggesting solutions, updates, and fixes; partner with the sales team to ensure messaging and handoffs; and partner with operations to ensure ongoing positive customer experience
- Build excellent working relationships with business leaders, colleagues, and the broader team
- Identify opportunities to enhance the onboarding process and manage internal projects in support of corporate goals related to implementation
- Effectively provide workarounds and find out-of-the-box solutions where applicable
- Drive post-launch postmortem for knowledge sharing and learning.
QUALIFICATIONS
The salary for this position may vary depending on the candidate's location due to regional cost of living differences. Final compensation will be determined based on the candidate's skills, experience, and educational background. As such, the salary range is subject to adjustment to align with market conditions and company policies.
About PrimeRx
PrimeRx, developed by Micro Merchant Systems, is the premier pharmacy management software solution for pharmacies of every size. PrimeRx is an award-winning, all-encompassing solution that automates core functions, streamlines workflows, and empowers pharmacies to provide exceptional patient care. With its intuitive, adaptable interface, pharmacies can customize their experience, placing patients at the forefront. PrimeRx is trusted by thousands of pharmacies nationwide and was recently acknowledged for innovation by the American Business Awards. PrimeRx is the catalyst for transforming your pharmacy and enhancing patient care.
Explore its potential at primerx.io
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
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