What are the responsibilities and job description for the Tech Ops Analyst I position at Micro Merchant Systems?
JOB SUMMARY :
PrimeRx / Micro Merchant Systems is seeking a skilled TechOps Analyst to join our team. In this role, you will be responsible for providing technical and product support, overseeing project management, and facilitating seamless third-party integrations. You will report to the TechOps Manager and receive assignments through Salesforce Cases and Projects, or directly. Your key responsibilities will include tracking and ensuring the progress of projects and tasks to ensure success.
KEY RESPONSIBILITIES
- Troubleshoot and triage support escalations from various teams.
- Manage REST API and HL7 Vendor Onboardings
- Monitor, vet, and log application defects to maintain system reliability.
- Lead the deployment of various applications and modules, ensuring a smooth rollout
- Create and maintain knowledge base (KB) articles to centralize and document technical solutions
- Oversee and manage assigned projects with third-party vendors and clients.
JOB COMPETENCIES
QUALIFICATIONS
BENEFITS
The salary for this position may vary depending on the candidate's location due to regional cost of living differences. Final compensation will be determined based on the candidate's skills, experience, and educational background. As such, the salary range is subject to adjustment to align with market conditions and company policies.
About PrimeRx
PrimeRx, developed by Micro Merchant Systems, is the premier pharmacy management software solution for pharmacies of every size. PrimeRx is an award-winning, all-encompassing solution that automates core functions, streamlines workflows, and empowers pharmacies to provide exceptional patient care. With its intuitive, adaptable interface, pharmacies can customize their experience, placing patients at the forefront. PrimeRx is trusted by thousands of pharmacies nationwide and was recently acknowledged for innovation by the American Business Awards. PrimeRx is the catalyst for transforming your pharmacy and enhancing patient care.
Explore its potential at primerx.io
Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification.
We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer.
We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.
PI263539944
