Technical Support Specialist II

Brief Description

We are currently looking to add a Technical Support Scientist II to our team in St. Cloud, MN. In this role, you will be responsible for delivering advanced technical support for Microbiologics products, serving as a key scientific liaison to both internal and external customers. This role represents the technical expertise and customer-focused service that distinguishes Microbiologics in the industry.

What can I expect in this role?

In this position, you will work Monday-Friday approximately 8-4:30

Some key duties in this role include:

• Work as part of a team that deliver exceptional technical support and a world-class customer experience to both internal and external stakeholders.
• Address customer technical inquiries, and investigate complaints related to product quality, perform root cause analysis and resolution tracking.
• Plan and perform laboratory testing related to product investigations and special projects using basic molecular biology & microbiology techniques including: PCR, gel electrophoresis, nucleic acid quantitation, bacterial enumeration and culturing techniques.
• Engage in effective problem resolution and good documentation practice, and ensure timely and accurate responses are provided to stakeholders.
• Collaborate with Quality Systems to assess complaint trends, initiate CAPAs, and determine the need for product recalls.
• Assist with creating, editing, and updating of technical literature, including SOPs, product inserts, and customer-facing documents.
• Deliver technical training and product presentations – both virtually and on-site - to internal staff, external customers, distribution partners and company affiliates.
• Support Marketing and Sales with product knowledge, technical guidance, and the creation of educational materials.
• Maintain up-to-date knowledge of relevant industry standards (e.g., CLSI, USP, AOAC, ISO) and Microbiologics’ procedures and product offerings.
• Serve as a liaison between customers, distributors, and cross-functional teams.
• Assist with preparing reports on complaint trends and managing reporting responsibilities.
• Recommend products based on customer needs and research interests and utilize customer interactions as opportunities to drive business growth.
• Perform other duties within the Technical Support department or other areas as assigned.
  
  

What makes you a good fit?

Our goal is finding the right individual for our team – we firmly believe that the right person is someone to invest in and invite to join our family.

Here is what we are looking for:

• Four-year biology or related degree (eg. microbiology, virology, cell biology, molecular biology, food science, biotechnology, bioengineering) required.
• 1 to 2 years previous related experience and/or training preferred.
• 2 years practical microbiology laboratory experience required.
• Customer service experience preferred.
• The ability to pass a background check and drug screening.
  
  

Who is Microbiologics?

Microbiologics is one of the fastest growing international biotechnology companies in the nation. We are the world’s leading experts and go-to collaborators in biological products and services, focused on protecting the health and safety of people around the world. For over 50 years, we have been partnering with healthcare and life science laboratories, manufacturers, and suppliers across the globe to co-create and provide biological control materials, assay services and consulting for microbiology, molecular diagnostics, and virology. Headquartered in Saint Cloud, Minnesota, we have additional facilities in California, Kentucky, and Michigan.

What can we offer you?

Glad you asked!

Our award-winning culture is friendly, collaborative, and supportive, providing endless opportunities for individuals to learn and grow, both personally and professionally. At Microbiologics, we believe that "great vision without great people is irrelevant." That's why we are always looking for great people to join our dynamic, innovative company as we provide the highest quality biomaterials for a safer, healthier world.

We have a comprehensive benefits package that includes your standard benefits such as health and dental insurance, health savings account (company funded), life insurance, short and long-term disability, and a 401k program with a generous match to name a few. In addition, we are proud to support our team and their families by offering daycare assistance, tuition reimbursement, bonus potential, a competitive compensation and benefits package, and plenty of opportunities for training and growth.

If you have a passion for science, we encourage you to apply!