What are the responsibilities and job description for the Satellite Technician position at Microcom?
ABOUT MICROCOM
Microcom is a satellite communications company, based in Alaska. Our company sells and installs direct-to-consumer products including Viasat, Hughes, Dish, Directv and Smart Home products from Google. We are also a distribution partner for OneWeb, a LEO satellite company which will provide broadband service throughout Alaska. Microcom places an emphasis on innovation focusing on providing customers with solutions that meet their communications needs. Microcom is guided by the values of curiosity, pride, and a winning attitude. If you think that you have the desire to learn and grow, you can make a successful career by joining the Microcom team.
WHAT WE ARE LOOKING FOR
We are looking for someone to join our Technician team. You must have a willingness to learn and a drive to succeed. In this position, you will have the opportunity to learn about satellite technology and become an integral part in supporting all our projects. Opportunity is here and we provide all of the training.
JOB DESCRIPTION
In-Home Service Technicians lead the charge in service, installation, and home automation solutions for our customers, both rural and urban. Each Technician receives extensive safety training as well as professional training for site surveys, installing equipment, and educating customers on our innovative satellite technology.
Microcom is one of 10 Regional Service Providers for DISH in the country. Come join our team as we help our customers make the smart home simple!
What would I do?
- Plans installations by evaluating location; locating line of sight; laying out equipment and wiring plans connectivity options.·
- Establishes satellite system by installing dish; running and pulling cable; programming and calibrating equipment; adhering to codes, regulations, and standards.·
- Verifies system by testing equipment and connections; identifying and correcting problems.·
- Insures system signal meets minimum requirements.·
- Observes picture on television screen to evaluate reception.·
- Communicates with dispatch department to update job status within assigned timeframes.·
- Provides paperwork to document installation, service and repairs.·
- Repairs service by listening to customer’s description of the problems; diagnosing, troubleshooting, and repairing problems by replacing and/or upgrading components.·
- Communicate with customers and ensure that the customer thoroughly understands how to work the system.
What’s required?
- Current valid driver’s license and relatively clean driving record
- Willing to submit to background and pre-hire drug screen
- Must be 18 years of age or older
- The job is entry level, but you must be willing to learn and have the drive to excel.
- Good work ethic without direct supervision
What else are we looking for?
- Electrical, maintenance, or cable repair experience will help in cutting training time
- Likes working with customers
- Works well in a team setting and can communicate with others
- A drive to excel and complete work to customer’s satisfaction
- Willingness to travel at times
Salary & Benefits:
- Hourly and Overtime Pay
- Commissions and Incentives
- Paid time off
- Medical/Prescription/Dental/Vision
- 401(k) Plan with Company Matching
- Promotional Opportunities
- Discounted DISH and Sling services and smart home products
- Company phone
- Paid Training
- Flexible scheduling
- Tools and uniform provided at company discount
Physical Requirements:
- Lift and carry up to 70 lbs.
- Climb ladders up to 30’ - 40’ at times
- Work in attics and other limited-space areas
- Bend, kneel, crouch, and stand for long periods
- Use of provided power tools
Currently all techs are required to wear face masks in customers’ homes per company requirements.
Job location(s)
Interviews will be held virtually, or at the following physical location(s).
Microcom – 950 Old Steese Highway, Fairbanks, AK
Job Type: Full-time
Pay: $60,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Referral program
- Tuition reimbursement
- Vision insurance
Compensation Package:
- Bonus opportunities
- Commission pay
- Tips
Schedule:
- 8 hour shift
License/Certification:
- Driver's License (Required)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
Salary : $60,000 - $90,000
